Business Insights Manager

4 weeks ago


India Three Across Full time

Job Description

Role Overview: Business Insight Manager AI & Data Science

Location: Remote/ Indore/ Mumbai/ Chennai/ Gurugram

Work Mode: Remote

Notice Period: Max. 30 Days (45 Days for Notice Serving)

Interview Process: 2 Rounds

Interview Mode: Virtual Face-to-Face

Industry: Must be from a BPO/ KPO/ Shared Services or Healthcare Org.

Non-Negotiables:

- Lean six sigma - black belt certified
- Experience in Transformation projects - Process automation, business automation, digital transformation
- Data Science exp / Data analytics and AI/ML project experience

Key Responsibilities:

1. Strategic Transformation Leadership

- Lead enterprise-wide transformation programs with a focus on cost reduction, process efficiency, and quality improvement across global BPO operations.
- Align transformation initiatives with strategic business goals, driving measurable outcomes in areas such as productivity, billable utilization, SLA adherence, and key customer experience metrics (CSAT, FCR, etc.).

2. AI/ML-Driven Innovation

- Identify and champion use cases for AI technologies, including machine learning, generative AI, NLP, predictive analytics, and automation across key functions such as quality assurance, workforce management, fraud detection, and content moderation.
- Collaborate with internal teams (data science, product, and engineering) to develop AI/ML solutions, proof-of-concepts (POCs), and production-ready deployments.

3. Process Reengineering & Six Sigma

- Leverage Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and minimize variation in critical business processes.
- Conduct value stream mapping, root cause analysis (RCA) workshops, and process simulations to uncover opportunities for process optimization and operational efficiency.
- Develop, track, and report on key transformation KPIs, including AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.

4. Cross-Functional Program Execution

- Partner with business leaders, operations heads, and IT stakeholders to successfully execute transformation initiatives that deliver tangible ROI.
- Manage complex transformation roadmaps using agile governance, ensuring stakeholder alignment, change management, and effective risk mitigation.

5. Capability Building & Change Management

- Lead the organizational shift towards greater digital maturity, focusing on areas like citizen development, AI literacy, and digital transformation.
- Drive the creation and operationalization of a Center of Excellence (COE) for AI-augmented operations, fostering continuous improvement across business functions.

Required Qualifications:

Education & Experience:

- Bachelor's degree in engineering, Computer Science, or a related field (Master's preferred).
- Six Sigma Black Belt certification (mandatory).
- 12+ years of experience in BPO / KPO / Shared Services, with demonstrated ownership of large-scale transformation projects.
- 5+ years of experience leading AI/ML initiatives, with a deep understanding of the entire model lifecycle, from development to deployment and AI governance.

Technical Skills & Expertise:

- Proficiency in tools such as Python, SQL, Power BI, Tableau, with exposure to AI platforms (e.g., Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs).
- Strong command of automation technologies, particularly RPA tools like UiPath, Blue Prism, or Power Automate.
- In-depth knowledge of BPO metrics and operational challenges, especially in areas like Customer Experience (CX), Finance & Accounting (F&A), Risk Management, and Content Operations.

This role offers an exciting opportunity to lead strategic transformation using AI, data science, and Six Sigma. You'll drive cost-efficiency, process optimization, and innovation across global BPO operations, while leading cross-functional teams to deliver impactful, AI-powered solutions. A perfect blend of technical leadership and business transformation.



  • Gurugram, Gurugram, India The Insights Tea Full time

    Job Description JOB DESCRIPTION Position: Research & Insights_ Associate Manager Office Location: Gurgaon Work Experience: 2-3 years experience Type: On Site, Full time ABOUT US The Insights Tea is a boutique Market Research Solutions brand offered by Sarika Writes Private Limited (company established in 2018). The Insights Tea was founded in 2022....


  • Bengaluru, India Tata Tele Business Services Full time

    Job Description Role Overview JOB DESCRIPTION The Head Business Insights will lead the organization's analytics and decision intelligence function, transforming data into actionable insights to support strategic, tactical, and operational decision-making. The role will partner with cross-functional teams to embed a data-driven culture and drive...


  • Gurugram, Gurugram, India The Insights Tea Full time

    Job Description JOB DESCRIPTION Position: Research & Insights Executive Office Location: Gurgaon Work Experience: 0 to 2 years experience Type: On Site, Full time ABOUT US The Insights Tea is a boutique Market Research Solutions brand offered by Sarika Writes Private Limited (company established in 2018). The Insights Tea was founded in 2022. Please...


  • Bengaluru, India Le Boat Full time

    Job Description Travelopia is headquartered in the UK and is one of the world's leading specialist travel groups providing customers with unique travel experiences. This includes adventure travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht, and river boat charter holidays, educational and sporting based school trips,...

  • Insights Manager

    3 weeks ago


    Mumbai, Maharashtra, India, Maharashtra Antal International Full time

    About Us We are one of India’s leading lifestyle retailers in the footwear and fashion space, offering a diverse portfolio of homegrown and international brands.Role Overview We are seeking a strategic and hands-on Insight Manager to lead customer and business analytics initiatives. This role will be at the heart of data-driven decision-making — shaping...


  • Chennai, India Barclays Business Banking Full time

    Job Description Step into a role of Business Insights Analytics at Barclays, where you'll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined...


  • Noida, Uttar Pradesh, India, Ghaziabad Scry AI Full time

    Position: Business Insights Analyst (Enterprise AI & BFSI)Location: India (Remote)Employment Type: Full-TimeSchedule: Monday to Friday, Day ShiftExperience: 2+ Years in Data Analysis, Business Intelligence, or Analytics for BFSI/Enterprise SolutionsCompany DescriptionScry AI is a research-led enterprise AI company that builds intelligent platforms to drive...


  • Bengaluru, India Livspace Full time

    Job Description Role & responsibilities Role Overview We are seeking a dynamic Consumer Insights Professional to lead the insights function at Livspace. This role will be pivotal in shaping customer-centric strategies, strengthening brand positioning, and uncovering new market opportunities. The ideal candidate will bring a strong blend of qualitative depth,...


  • Pune, Maharashtra, India, Maharashtra Beast Insights Full time

    Job Title: Business Development SpecialistLocation: Baner (Pune) - On-siteCompany: Beast InsightsQualification: BBA/MBA Marketing or equivalentExperience: 1- 3 yearsRole Type: Full-timeRole Overview:We’re looking for a versatile Lead Generation, Nurturing & Content Marketing Specialist who can drive the entire front-end of our growth funnel. You’ll be...


  • India Alchemic (previously Echo) Full time

    About us: Alchemic (previously Echo) is a market research platform that helps companies get customer insights in hours, not months - without sacrificing quality. We make it possible to run AI interviews over voice, video, text, and WhatsApp, and automatically generate consultancy-grade reports for business decision-makers. Every customer conversation is...