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Concierge Specialist
4 weeks ago
We have great people here and are looking for more Come join us - you will love it Job Title Concierge Client Support Specialist Department D HS Position Type Full-Time Band and Grade G2-L1 Location RemoteAbout The Role Seeking applicants who have a passion for being connected to a customer on the front lines helping to solve a problem and are good with processes not bound solely by SOPS rather driven by critical thinking client rules and judgement We are seeking some well-developed skill sets but also strong potential candidates who need training and support Join us if you like the client and operations fulfillment - this unique opportunity is a great blend between two worlds that dont normally intersect The nature scope and tasks of this position Schedule Drug Clinical test Registrations for the candidates as per the client preference instructions Responding to questions about our service status results and provide additional specialized services upon request to internal Client facing Team Clients Communicate and interact with fulfillment departments Vendors Clinics regarding issues related to OHS open Orders to get results from Clinics Overall assistance in an effort to enhance and improve the rapid resolution of client issues and requests Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations Effectively communicate with clients management and team members on an as needed basis with issue resolution Conduct client needs analysis presentations to management as requested Conduct and deliver additional projects as assigned by manager Handle additional responsibilities outside of standard daily support tasks Taking ownership and driving client projects from beginning to end Act as representative liaison for Client Service to other depts Assists with training of new employees Required Skills Related Knowledge Experience Must be able to analyze a situation and respond quickly in a courteous and professional manner Must have excellent written verbal communication skills Must understand all aspects of the fulfillment process and be able to effectively explain them to the requestor Capable of handling a large number of calls and e-mails Self-starter and have an ability to see the process through from start to finish An individual who does well under pressure with time-sensitive projects Good interpersonal skills and critical thinking Ability to handle escalated issues in a timely and professional manner and remain calm Ability to prioritize tasks and respond escalate appropriately Undergraduate Graduate 3 Years experience in BPO into Customer Service Follow us Equal Employment Opportunities at Sterling Sterling is an equal opportunity employer and prohibits discrimination based on race color religion creed national origin or ancestry ethnicity sex including pregnancy childbirth or related conditions gender identity and expression age disability citizenship sexual orientation military service genetic information and any other characteristic protected by law In addition Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race color religion creed national origin or ancestry ethnicity sex including pregnancy childbirth or related conditions gender identity and expression age marital status disability citizenship sexual orientation military service and genetic information and to base all employment decisions only on valid job requirements Disclaimer This job description has been designed to indicate the general nature and level of work performed by employees within this classification It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to the job
