Associate Process Manager

4 days ago

Pune, India eClerx Investments Ltd Full time

Job Description eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations improving systems and processes managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Candidate must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities - Prepares performance reports by collecting, analysing, and summarizing data and trends - Ensure Critical Performance Metrics are met consistently - Lead client/vendor reviews/calibrations - Revert to client/vendor queries on routine issues - Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely - Manage multiple teams - Perform audits and quality checks on Team Leads & Floor Supports - Provide feedback to the Team Leads & Floor Supports periodically on their performance - Ensure cross skilling and periodic process re-verification to ensure resource pool - Perform Training Need Identification for teams - Perform Bottom Quartile Management - Ensure directives from senior leadership are percolated and acted upon - Hold periodic meetings, discuss task delegation and review issues - Conduct team huddles and meetings to discuss operational updates - Build team spirit through group sessions, activities, and projects - Focus on retention of staff through career mapping & guiding team members - Advocate and follow organizational policies and procedures - Adhere to the information security requirements - Ensure all client deliverables met within timelines - Ensure productivity/quality enhancement and process meet all metrics - Remediation of any major incident - Manage client MBR/QBR deck, client calls and reviews - International Telecom account experience is mandatory.

  • Process Flowchart Designer

    7 days ago

    Pune, India Process Consultant Full time

    **Key Responsibilities**: - Design Process flowcharts in Microsoft PowerPoint based on provided guidelines and content in Excel format - Ensure accuracy, clarity, and visual appeal in the presentation of complex processes - Demonstrate great presentation and documentation skills - Maintain a high level of attention to detail and perfection in the creation...

  • Associate Process Manager

    7 days ago

    Pune, India eClerx Full time

    eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice/Chat process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team.  The candidate...

  • Associate Process Manager

    4 weeks ago

    Pune, India eClerx Full time

    The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality...

  • Process Associate

    2 weeks ago

    Chakan, Pune, Maharashtra, India Top Man Powers Management Services Full time

    PROCESS ASSOCIATE: - Works on performance metrics along with Supervisor. - Manages complete shipments report in system. - Cash reconciliation. - Assigning shipments to Delivery Associates and tracking them. - Coordinate with Delivery Associates for on-time delivery. - Invoice Generation. - Inventory Reconciliation **Job Types**: Full-time, Regular /...

  • Associate Process Manager

    7 days ago

    Pune, Maharashtra, India eClerx Career Site Full time

    eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must...

  • Associate Process Manager

    7 days ago

    Pune, Maharashtra, India eClerx Full time

    DescriptioneClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice/Chat process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The...

  • Associate Process Manager

    5 days ago

    Pune, Maharashtra, India eClerx Full time

    DescriptioneClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The...

  • Associate Process Manager

    7 days ago

    Pune, Maharashtra, India eClerx Career Site Full time

    The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality...

  • Process Associate

    3 weeks ago

    Pune, India Tata Consultancy Services Full time

    TCS BPS IS HIRING FOR Process Associate Webchat role at Pune! Please go through the norms below before you apply. Job Role: Process Associate-Webchat Job Location: PUNE Job Requirement: Excellent communication skills. Candidates should have International customer service experience VOICE/CHAT Banking, Financial Services and Insurance domain is preferred....

  • Process Associate 1

    1 day ago

    Pune, India Orcapod Full time

    **Hiring Process Associate ( Order Management ) on Contract to hire, Bangalore & Pune.** **Experience : 1 - 3 Years** **Offering : 4LPA max **Summary**:The main function of a Process Associate is to enter and review order data, handle purchase order reconciliation and deliver on ad hoc assignments for the business. **Skills**: Background in Business...