Manager - Io - Transfer Agency Service Management

We are M G Global Services Private Limited formerly known as 10FA India Private Limited and prior to that Prudential Global Services Private Limited We are a fully owned subsidiary of the M G plc group of companies operating as a Global Capability Centre providing a range of value adding services to the Group since 2003 At M G our purpose is to give everyone real confidence to put their money to work As an international savings and investments business with roots stretching back more than 170 years we offer a range of financial products and services through Asset Management Life and Wealth All three operating segments work together to deliver attractive financial outcomes for our clients and superior shareholder returns M G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M G plc s ambition to be the best loved and most successful savings and investments company in the world Our diversified service offerings extending from Digital Services Digital Engineering AI Advanced Analytics RPA and BI Insights Business Transformation Management Consulting Strategy Finance Actuarial Quants Research Information Technology Customer Service Risk Compliance and Audit provide our people with exciting career growth opportunities Through our behaviours of telling it like it is owning it now and moving it forward together with care and integrity we are creating an exceptional place to work for exceptional talent Key Responsibilities Accountabilities The key responsibilities of this role are Trailer Fee Management Coordinate with Sales teams to apply special terms and rate cards Perform internal checks commit data and generate rebate forms Liaise with external parties e g Caceis for file exchanges and reconciliation Maintain and amend existing agreements or create new ones as required Prudential Pension Limited PPL Operations Execute daily pricing and late pricing processes Generate estimate and fund manager reports Import fund-of-fund allocations and ensure timely delivery to stakeholders UK Offshore Fund Support Manage AMC rebates and special terms Conduct internal validations generate reports and update third-party databases e g SS C Process return files and handle agreement amendments or new setups Project Data Management Support ongoing initiatives such as Charity Statements and New Investor onboarding Handle high-volume data updates and ensure compliance with deadlines Issue Resolution Stakeholder Communication Address process delays and system issues e g file delays commit button errors Collaborate with UK stakeholders and ensure service continuity during critical periods Additional Responsibilities Perform Lead and manage daily operations across Trailer Fees PPL and UK Offshore processes ensuring timely and accurate execution Supervise and mentor a team of senior analysts providing guidance training and performance feedback Efficiently calculate validate and process trailer fees in strict accordance with contractual agreements Ensure prompt payment processing and accurate reporting for distributor compensation Conduct periodic reconciliation of trailer fees agreements between M G and Caceis identify and investigate any differences to maintain transparency and compliance Assist with other daily weekly and monthly tasks and interact with stakeholders to obtain necessary approvals Ensure adherence to standard operating procedures internal controls and service level agreements SLAs Oversee the creation amendment and reconciliation of trailer fee agreements and rebate processing in coordination with Caceis Manage the daily pricing and reporting processes for PPL including handling late prices and fund-of-fund allocations Coordinate UK Offshore agreement updates including manual data entry into SS C systems and AMC rebate processing Act as the primary escalation point for operational issues and stakeholder queries ensuring timely resolution and communication Collaborate with UK stakeholders third-party administrators e g BNY Mellon State Street SS C and internal teams to ensure seamless service delivery Drive process improvement initiatives automation opportunities and documentation updates to enhance efficiency and reduce risk Support project delivery and change management initiatives including onboarding of new investors and charity statement processes Key Stakeholder Management Internal London TASM Team UK Investment Operations Regional Client Service Teams Mumbai Finance and Compliance teams Investment Technology Team UDA External Third-party administrators including Caceis SS C BNY Mellon State Street Knowledge Skills Experience Educational Qualification Must-Have Skills Deep understanding of transfer agency operations and fund servicing Ability to manage high-volume deadline-driven processes with accuracy Leadership and team management capabilities Excellent communication and stakeholder engagement skills Strong analytical and problem-solving skills Proficiency in MS Excel User Define Applications and familiarity with fund accounting systems End to end ownership of the processes and issue resolution Experience 6-8 years of experience in financial services with at least 2-3 years in a supervisory or managerial role within transfer agency or investment operations Educational Qualification Graduate Postgraduate in Commerce Accounting or Finance Professional certifications e g CFA CA MBA Finance are a plus Relevant IOC or Investment Management qualification Certification would be desirable M G Behaviours relevant to all roles Inspire Others support and encourage each other creating an environment where everyone can contribute and succeed Embrace Change be open to change willing to be challenged and able to adapt quickly and imaginatively to new ideas Deliver Results focus on performance set high standards and deliver with energy and determination Keep it simple cut through complexity keep the outcome in mind keeping your approach simple and adapting your message to every audience We have a diverse workforce and an inclusive culture at M G Global Services regardless of gender ethnicity age sexual orientation nationality disability or long term condition we are looking to attract promote and retain exceptional people We also welcome those who take part in military service and those returning from career breaks