Sales and Support Associate

3 weeks ago

Dombivli, India Grow Your Staff Full time

Grow Your Staff is looking for a Sales and Support Associate for a US-based independent board game publisher focused on developing interactive business simulation games. This is a full-time remote position. The role will have excellent growth opportunities. You will be directly working with the team based in New Hampshire, USA. Experience required: 5-8 years Time: 5:30 pm IST - 2:30 am IST (Tuesday - Saturday) CTC: 9-15 LPA Location: Remote Type of employment: Full-time Responsibilities - Respond promptly and effectively to inquiries from support tickets, wholesale customers, and campaign backers, ensuring clear and consistent communication. - Filter and manage sales, support, and campaign inboxes daily; update account information for wholesalers and localizers. - Support and coordinate crowdfunding campaigns (Kickstarter, Gamefound), including comments, updates, and administrative tasks. - Assist in planning and organizing digital and marketing campaigns, and track/report performance across platforms. - Maintain up-to-date dashboards, trackers, and master documents (inventory reports, comment logs, replacement request tracker, etc.). - Help manage website content and e-commerce listings. - Draft newsletters and updates for campaigns using Klayvio; post updates for backers on schedule. - Support the Publisher by staying proactive, removing obstacles to productivity, and helping meet key deadlines. Requirements Proficiency with: - QuickBooks Online - Google Suite - Adobe Creative Cloud & Adobe Acrobat Sign - Inventory management tools (SKU Vault) - ShipStation - Crowdfunding tools (Kickstarter, Gamefound) and email tools (Klayvio) Qualifications - Bachelor’s degree in Business, Communications, Marketing, or a related field. - 5+ years of experience in sales, customer support, or campaign operations roles. - Understanding of crowdfunding platforms, digital campaigns, and customer communication across channels. - Experience with customer-facing communication across multiple channels. - Ability to organize information, maintain trackers, and coordinate across multiple teams. - Strong communication skills, fluent in written and spoken English.

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