Lead Technical Engineer

Job Description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we&aposre breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, well transform our industry, making a lasting difference for brighter lives and a better world. You light the way.

More About The Role

Key Responsibilities

- Leadership & Team Management
- Lead, mentor, and manage a team of SAP Basis administrators.
- Ensure effective workload distribution, incident management, and escalations.
- Drive adherence to ITIL processes (Incident, Problem, Change Management).
- SAP Basis Administration
- Manage and support SAP S/4HANA, BW/4HANA, HANA Database, and associated components.
- Perform system installations, upgrades, migrations, and patching.
- Manage system refreshes, client copies, and transport management.
- Ensure performance tuning, monitoring, and capacity planning of SAP systems.
- Solution Manager (SolMan) & GRC
- Implement, configure, and maintain SAP Solution Manager functionalities including ChaRM, Monitoring, EWA, and System Landscape Directory.
- Manage and maintain SAP GRC for access controls, user provisioning, and compliance monitoring.
- SAP Cloud & Integration Platforms
- Support and manage SAP CPI (Cloud Platform Integration), SAP Web Dispatcher, Fiori, and other web-based SAP applications.
- Ensure integration and connectivity between on-prem and cloud systems.
- Governance, Security & Compliance
- Implement best practices for SAP system security, backups, and disaster recovery.
- Collaborate with the security team to manage user roles, authorizations, and compliance.
- Ensure adherence to audit requirements and IT security standards.
- Collaboration & Stakeholder Management
- Work closely with SAP functional, development, and infrastructure teams.
- Partner with vendors and managed service providers for escalations and support.
- Provide regular updates to IT leadership on system health, performance, and risks

More About You

While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:

Key Skills

- Strong leadership, team management, and mentoring skills.
- Excellent problem-solving and troubleshooting ability.
- Strong communication and stakeholder management skills.
- Ability to manage multiple priorities and deliver under pressure.

Preferred Certifications

SAP Certified Technology Associate in S/4HANA and/or HANA DB.

SAP Solution Manager or SAP GRC certifications (preferred).

ITIL V3/V4 Foundation or higher.

Cloud certifications (Azure, AWS, GCP) would be a plus.

Automation & Innovation

- Identify and eliminate waste caused by repetitive manual activities by introducing automation tools, scripts, or workflow enhancements.
- Work with the ASM partner and internal teams to embed automation in service operations wherever feasible.
- Foster a culture of innovation, leveraging modern tools and techniques to improve service reliability and speed.

Collaboration & Governance

- Collaborate with the Service Owner to align service delivery with strategic objectives and business priorities.
- Work closely with the Product Owner to support service refinement as part of the broader product lifecycle.
- Actively participate in CABs, service review boards, and incident/post-incident review sessions to maintain governance and accountability.
- Coordinate resolution across squads, infrastructure, and partner teams to address cross-functional issues.

Continuous Improvement

- Track service metrics and trends to proactively identify and resolve underlying systemic issues.
- Lead root cause analysis for major incidents and implement preventive measures.
- Promote LEAN principles to create a culture of continuous improvement within the SAP service domain.

People & Stakeholder Engagement

- Mentor and coach team members on service practices and the importance of operational discipline.
- Serve as a trusted advisor to stakeholders by translating technical service details into meaningful business language.
- Promote knowledge sharing across teams to improve support coverage and resilience.

Planning and Execution

- Contribute to sprint, release, and capacity planning from a service readiness perspective.
- Ensure readiness of service documentation, runbooks, monitoring tools, and escalation procedures.
- Maintain an accurate and current service catalogue and participate in roadmap and portfolio discussions.

Financial management

- Responsible for cost optimisation by executing service improvement plans

Everything well do for you

You can grow a lasting career here. Well encourage you, support you, and challenge you. Well help you learn and progress in a way thats right for you, with coaching and mentoring along the way. Well listen to you too, because we see and value every one of our 30,000+ people.

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Come join us, and together we can light the way.

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