Current jobs related to 3 Days Left Support Operations Analyst - Hyderabad, Telangana - Ivy

  • 3 Days Left) Analyst

    3 weeks ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    Analyst - Global Trade ContentThe Analyst Global Trade Content is responsible for the accurate compilation and in-depth understanding of Harmonized Tariff Schedule HS Tariff with a focus on sourcing verification conversion and quality assurance About the RoleIn this opportunity as Analyst - Global Trade Content you will Research Global Trade Content...

  • 3 Days Left Position

    5 days ago

    Hyderabad, Telangana, India beBee Careers Full time

    Position OverviewThe 3 Days Left Position is an exciting opportunity for a skilled and experienced professional to join our team as an Accounts Payable Lead. In this role, you will be responsible for managing payroll, reconciling balance sheets, and handling payables.Duties and ResponsibilitiesManage payroll using ADP, ensuring accuracy and...

  • Ic. Analyst 3 Days Left

    3 weeks ago

    Hyderabad, Telangana, India Flutter Entertainment Full time

    IC Analyst-1IC AnalystABOUT FLUTTER ENTERTAINMENT Flutter Entertainment is the worldxe2x80x99s largest sports betting and iGaming operator with 13 9 million Average Monthly Players worldwide and an annual revenue of 14Bn in 2024 We have a portfolio of iconic brands including Paddy Power Betfair FanDuel PokerStars Junglee Games and Sportsbet Flutter...

  • 3 Days Left: FinOps Analyst

    2 days ago

    Hyderabad, Telangana, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon is looking for driven Financial Analyst to become major contributors to the fast paced world of Global Accounts Payable.We'll give you the opportunity to...

  • 3 Days Left) Business Analyst

    5 days ago

    Hyderabad, Telangana, India Blumetra Solutions Full time

    Job DescriptionJob SummaryWe are seeking a highly skilled and analytical Operational Finance Business Analyst to join our finance team. The ideal candidate will have hands-on experience with financial data analysis and enterprise ERP systems such as SAP or Oracle Finance. This role demands a strong understanding of budgeting processes, variance analysis...

  • 3 Days Left FinOps Analyst

    2 days ago

    Hyderabad, Telangana, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon.com employs more than 600K staff worldwide and our team's goal is to pay our employees accurately and on Time, with the highest customer obsession and...

  • 3 Days Left: Operations Manager

    3 weeks ago

    Hyderabad, Telangana, India Regalix Full time

    Job DescriptionJob description- Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives.- Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks.- Devise strategies to...

  • 3 Days Left Aiml

    1 day ago

    Hyderabad, Telangana, India Apple Full time

    You re passionate about supporting others to achieve the highest level of service in every interaction You re a role model and leader who advocates for their team You re invested in your work relationships and hold yourself and your team to a high standard of accountability You re naturally curious and gravitate towards tools and resources that enrich...

  • 3 Days Left Databricks Developer

    2 weeks ago

    Hyderabad, Telangana, India Wipro Full time

    xefxbfxbd Responsibilities will include designing implementing and maintaining the Databricks platform and providing operational support Operational support responsibilities include platform set-up and configuration workspace administration resource monitoring providing technical support to data engineering Data Science ML and Application...

  • Senior Service Desk Analyst 3 Days Left

    2 weeks ago

    Hyderabad, Telangana, India intouchcx Full time

    Job DescriptionAbout the JobThe Service Desk Analyst will be responsible for delivering advanced technical support to end users at IntouchCX. The primary focus will be to resolve complex technical issues remotely, ensuring timely and effective solutions. The role will collaborate closely with Tier 1 support and escalate issues as necessary to higher-level...

3 Days Left Support Operations Analyst

1 month ago

Hyderabad, Telangana, India Ivy Full time
Job Description

Company Description

Ivy is a global, cutting-edge software and support services provider, partnering with one of the world's biggest online gaming and entertainment groups. Founded in 2001, we've grown from a small tech company in Hyderabad to one creating innovative software solutions used by millions of consumers around the world, with billions of transactions taking place to head even some of the biggest technology giants. Focused on quality at scale, we deliver excellence to our customers day in and day out, with everyone working together to make what sometimes feels impossible, possible.

This means that not only do you get to work for a dynamic organization delivering pioneering technology, gaming and business solutions, you can also have an exciting and entertaining career. At Ivy, Bright Minds Shine Brighter.

Job Description

The Support Operations analyst role within the Global Command Centre is a multi-task pivotal first line support role in Technology at Entain. The role is our first response to the wider business teams, internal technology and engineering teams and our range of partners and vendors - meaning it represents everything that GCC stands for and wants to achieve as the face of our team. The SOA ensures we respond to the issues and incidents found or reported in the correct way and with the necessary priority and urgency. Taking responsibility and ownership of all live issues and ensuring they are dealt with effectively. Working closely with technical support engineers within GCC and the wider teams, the SOA is an expert in how our business works and how to get something fixed or resolved

Key Responsibilities

- Manage tickets for GCC, ensuring the correct data is entered and the correct triage is undertaken
- Respond to Teams channels and chats that are in place with wider ops and tech teams
- Assist in recovery of Major Incidents and Problem root cause investigations, be able to interpret monitoring data to confirm impact to business
- Carry out first time fixes, as per documented knowledge bases
- Create and maintain articles within our knowledge base to ensure knowledge sharing across whole team
- Monitor systems across a range of monitoring and alerting platforms including Kibana, Grafana and SCOM and response to alerts appropriately
- Manage communications from third parties and vendors when reporting live issues, planned works or requesting information
- Ensure awareness of product launches, large changes or large events which require a higher level of support or communication
- Working closely with customer service teams globally to resolve technical customer issues

Qualifications

- 2+ years of relevant IT experience in front Line Production Support environment
- Knowledge and understanding of multi-platform Technology environments, mobile and web application delivery and on premise datacenter infrastructure
- Knowledge and understanding of ITIL processes ITIL certification desirable but not essential
- Experience in ITSM toolsets and ticket management Service Now experience desirable but not essential
- Excellent written and oral communication skills, this is a huge part of the SOA role which interacts with customers and staff all over the world
- Experience of interpreting monitoring and alerting data into customer or business impact
- Highly organized and can manage more than one thing at a time effectively

Behaviors

- Can communicate effectively with colleagues at different levels and from varying global locations. Has the ability to identify cultural differences and act accordingly
- Has a growth mindset, always sharing knowledge and striving for improvement
- Takes responsibility for their work
- Plays a part in the wider GCC success in support of Entain

Additional Information

At Ivy, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like:

- Safe home pickup and home drop (Hyderabad Office Only)
- Group Mediclaim policy
- Group Critical Illness policy
- Communication & Relocation allowance
- Annual Health check

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

At Ivy, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure ourpeople across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.