Operations Manager

4 weeks ago

Hyderabad, Telangana, India Regalix Full time
Job Description

Job description

- Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives.
- Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks.
- Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs.
- Working knowledge of data analysis and performance/operation metrics.
- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
- Oversee customer support processes and organize them to enhance customer satisfaction. Exceptional communication skills & Interpersonal skills.
- Emotional intelligence
- Coaching skills.
- People Management.
- Ownership & Accountability.
- Teamwork & Collaboration.
- Decision making.
- Root cause analysis & recurrence prevention.
- Behavioral management.
- Customer Focus

Qualifications:

- Bachelors degree in business, Engineering, Marketing, or a related field, MBA an asset.
- A minimum of 5-13 years experience in a similar management role.
- A minimum of 3-5 years experience in an OM role managing a team of 75 people or more.
- Digital marketing experience is a must.
- Managed multiple projects at the same time.
- Hands-on experience in setting and managing budgets.
- Advanced knowledge of Microsoft Excel and the Google Suite.
- Excellent written and verbal communication skills.
- Experience applying Lean and Agile methodologies and tools in a service environment.
- Previous experience successfully implementing new tools and technologies.

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