Application Engineer, Payment Products

DESCRIPTIONThe Amazon Payments supports multiple payment products and processes millions of transactions every day across numerous countries and payment methods Over 100 million customers and merchants send tens of billions of dollars moving at light-speed through our systems annually and use our products on and off Amazon We build systems that provide various payments features and process payments at an unprecedented scale with accuracy speed and mission-critical availability We innovate to improve customer experience across the globe with support for currency choice pay using installments pay with reward points in-store payments pay on delivery credit and debit payments seller disbursements gift cards and many new exciting and challenging ideas are in the works If you are excited about the opportunity to learn and work on large scale distributed systems enjoy trouble shooting and solving complex problems consider the opportunities at the Bangalore center Come challenge yourself in our team-oriented atmosphere and watch yourself grow with one of the fastest growing areas of the Amazon e-commerce product and services platform Key job responsibilities Key Responsibilities Demonstrate extensive technical knowledge spanning front-end UIs back-end systems and everything in between Develop deep expertise in one or more services becoming a go-to resource for your peers Identify create and communicate support processes that can be leveraged across teams Exhibit a strong customer obsession mindset always prioritizing the needs and satisfaction of customers Proactively assist other teams within department leveraging your broad technical understanding Continuously look for ways to improve services procedures documentation and tools Drive issues to root cause even if it requires reading and analyzing complex service code Develop tools and automation to improve operational efficiencies Lead small support projects ensuring timely delivery of right solutions Demonstrate resilience and composure when navigating difficult situations Actively mentor and develop more junior members of support teamA day in the life Level 4 Support Engineer III is a technical expert responsible for providing comprehensive support and driving improvements across a range of disparate services and technologies This role requires broad technical knowledge deep expertise in one or more services and ability to identify and implement process enhancements to improve operational efficiency L4 Support Engineer III acts as a mentor to junior team members and collaborates proactively with other teams to resolve complex issues BASIC QUALIFICATIONS- 2 years of relevant support engineering or equivalent experience - Broad technical knowledge spanning a range of disparate technologies and services - Deep expertise in cloud technologies AWS - Experience identifying creating and communicating support processes and best practices - Strong proficiency in UNIX and Scripting - Strong problem-solving and root cause analysis skills - Ability to develop tools and automation to improve operational efficiency - Project management skills to lead small-scale support initiatives - Excellent communication and collaboration skills to work effectively with various stakeholders - Resilience and composure when dealing with complex or high-pressure situationsPREFERRED QUALIFICATIONS- Experience working in an agile fast-paced environment - Familiarity with cloud technologies AWS and infrastructure - Understanding of software development lifecycle and principles - Demonstrated mentorship and coaching abilities to help develop more junior team members - Exposure to incident response and site reliability engineering practices