Process Head – Health Check Operations

2 days ago

Delhi, India Truworth Wellness Full time

About Truworth Wellness Truworth Wellness is one of India’s most experienced corporate health-tech and wellbeing companies, partnering with leading enterprises to design and deliver integrated preventive care, diagnostics, primary care, and wellbeing programs at scale. With a strong technology backbone and nationwide delivery capabilities, we manage large-volume, multi-location health programs with a sharp focus on outcomes, quality, and operational excellence. Role Overview We are seeking a highly driven Process Head – Health Check Operations to lead and scale Truworth Wellness’s nationwide corporate health check and diagnostics operations. This is a critical leadership role responsible for building robust, tech-enabled, and scalable operational frameworks that can support large enterprise clients across India. The ideal candidate will bring a strong technology foundation (BTech/MTech) combined with deep, hands-on operations experience in managing corporate health checks, diagnostics, OPD, or allied wellness services. Experience in a health-tech company, diagnostics aggregator, or enterprise health check partner is strongly preferred. Key Responsibilities Operational Leadership Lead end-to-end operations for corporate health checks and diagnostic services across India. Own operational SLAs, TATs, service quality metrics, and client satisfaction outcomes. Design and implement scalable operating models for high-volume, multi-location corporate deployments. Cross-Functional Collaboration Work closely with Technology, Product, Sales, Quality, and Client Success teams to ensure seamless service delivery. Provide structured operational inputs for product enhancements, automation, and platform optimization. Team Leadership & Management Build, mentor, and manage central and regional operations teams. Define performance benchmarks, KPIs, and accountability frameworks. Drive a culture of ownership, execution excellence, and continuous improvement. Client Management & Governance Ensure smooth onboarding and rollout for large and complex corporate accounts. Lead escalation management, root-cause analysis, and CAPA implementation. Drive structured MIS, dashboards, and operational analytics for internal leadership and clients. Process Excellence & Continuous Improvement Develop and institutionalize SOPs, compliance frameworks, QC protocols, and audit mechanisms. Leverage technology to automate manual workflows and improve speed, accuracy, and efficiency. Drive cost optimization initiatives without compromising service quality. Required Qualifications & Experience BTech / MTech or equivalent technology degree (mandatory). 7–12+ years of operations experience, preferably in one or more of the following: Corporate health check operations Health-tech or diagnostics aggregator environments Enterprise wellness or preventive care programs Proven experience managing large-scale, multi-city operations . Strong analytical, process design, and problem-solving skills. Excellent stakeholder management and communication abilities. Comfortable operating in a fast-paced, high-ownership environment. Key Competencies Operational leadership and execution excellence Strong process orientation and analytical thinking Deep understanding of diagnostics and health check workflows Tech-driven mindset with exposure to dashboards, reporting systems, and API-led integrations People leadership and team development Strong client-first and outcome-driven mindset

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