BRM Support Specialist

4 weeks ago

India UST Full time

What you'll do ● Perform all production support activities, including analyzing any issue tickets, resolving issues, conducting root cause analysis as required ● Responsible for ensuring application systems are in compliance to security, audit policies, and procedures ● Participate in architecture, design, and code reviews with the software development teams. ● Set & maintain very high quality in design, code and build quality and continuously strive to improve on the standards ● Prepare reports, manuals, and other documentation on the status, operation, maintenance of software and follow the SLA for issues with respect to the severity ● Measure and improve delivery productivity for all P1 and P2 support engineers. ● Proactively identify issues within the system or within international BU operations and/or infrastructure, security concerns, data concerns, and create a remediation plan to solve the issue permanently. ● Support, Manage, Optimize and Monitor all profiles, rules, configuration, certificates and software licenses on all environments and take appropriate action in the event of non-compliance with security requirements. What experience you need ● A Bachelor's degree in Computer Science or related discipline with a significant software development component. ● 6+ years of experience with Oracle BRM (Portal Infranet/Integrate Billing Solution) 7.x along with scripting for operation needs is a must . ● Proven debugging and problem solving skills ● Knowledge of BRM data model and experience working with data warehouse feeds is required ● Experience with Oracle RDBMS database software and Oracle Weblogic, Unix/Linux operating systems and Bash/Korn Shell Scripting. ● Solid communication, organizational, and project management skills are required. What could set you apart ● Experience in Automating the BRM Jobs ● Experience with data migration, import, and legacy conversion is valuable

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