Incident Management

4 days ago

Bangalore Karnataka, India Jobted IN C2 Full time

Tasks About MBRDI Mercedes-Benz Research and Development India MBRDI headquartered in Bengaluru with a satellite office in Pune is the largest R D center for Mercedes-Benz Group AG outside of Germany Our mission is to drive innovation and excellence in automotive engineering digitalization and sustainable mobility solutions shaping the future of mobility Role Overview We are seeking a proactive Incident Manager with strong experience in incident lifecycle management troubleshooting and stakeholder communication The ideal candidate will bring expertise in incident resolution testing processes Agile SAFe practices and cloud technologies preferably within the automotive domain Key Responsibilities Own and manage the incident management process end-to-end Lead incident issue identification troubleshooting and resolution Ensure clear communication and collaboration with teams and stakeholders Support and participate in the testing process for incident fixes Apply Agile SAFe practices in daily workflows Contribute flexibly across multiple roles activities when required Good to Have Knowledge of AI automation implementations Understanding of database and reporting activities Qualifications Qualifications Education Bachelor s Master s in Computer Science Engineering or related field Experience 3-8 years as an Incident Coordinator Manager Skills Strong analytical and problem-solving abilities Hands-on with incident lifecycle SLAs escalation handling and best practices Experience with monitoring logging tools Splunk Moogsoft Kibana OSS Familiarity with functional testing and Agile SAFe frameworks Working knowledge of AWS cloud services Proficiency with Jira Confluence Strong communication and interpersonal skills Primary Skill Set Incident Management Agile SAFe Testing AWS Cloud Log Management Automation GenAI Why Join Us Be part of a purpose-driven organization that is shaping the future of mobility Work on cutting-edge technologies and global projects Thrive in a collaborative diverse and inclusive environment Access world-class infrastructure and continuous learning opportunities Equal Opportunity Statement At MBRDI we are committed to diversity and inclusion We welcome applications from all qualified individuals regardless of gender background or ability

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