▷ 15h Left It Support Executive

A career without limits As the nation s flag carrier we take great pride in connecting Britain with the world and the world with Britain It s something we ve been doing for over 100 years ever since we launched the world s first international scheduled air service between London and Paris This originality has been in our blood since day one It s the spirit we share with the people that fly with us our partners and our colleagues So whether you are a reassuring voice on the end of a phone a smile at the door under a wing keeping the turbines spinning or landing us gently in far-flung places a job at British Airways is yours to make We know great things can happen when you re inspired to think big and bring your ambition to work every day which is why at British Airways the sky is never the limit The Role IT Executive - South Asia Be part of a world-class airline as an IT Executive in South Asia where you ll play a vital role in delivering and supporting British Airways IT products and services across our regional operations Based in Delhi this role ensures smooth technology operations across our South Asia offices maintaining high standards and continuous improvement in service delivery What You ll Do Act as the main on-site contact for all IT-related issues within South Asia especially at CallBA offices ensuring quick and effective resolution Support and maintain IT systems to British Airways standards guaranteeing high availability and compliance with security policies Collaborate with internal and external stakeholders including UK and Chennai EUC teams to ensure seamless operations and support Monitor log and triage IT incidents and requests guiding users toward timely solutions while escalating appropriately when necessary Assist with the rollout of IT projects across regional BA locations supporting all BA and OpCo applications Deputise for the IT Manager during periods of absence providing leadership and continuity in IT service delivery Ensure third-party vendors adhere to BA s IT standards during on-site support activities Deliver user training on IT tools and processes and promote IT best practices across the region What You ll Bring to British Airways A proactive and customer-focused approach with a sense of urgency in delivering results Strong communication and interpersonal skills with cultural sensitivity and the ability to work collaboratively across teams Exceptional organisational skills with the ability to prioritise plan and manage multiple tasks efficiently A self-motivated and resilient mindset with the ability to work independently and take ownership of tasks Your Experience At least 2 years in an IT support role within a medium to large organisation Broad understanding of ITIL principles and service delivery methodologies Hands-on experience with end-user support system administration and incident resolution Technical proficiency across desktop support telephony and enterprise applications Ready to support and innovate with purpose Apply now and be a key part of delivering seamless IT experiences at British Airways What we offer We believe that all the people who work with us should feel valued for the part they play It s one of the reasons our rewards go far beyond a competitive salary From the day you join us you ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights You ll also receive up to 30 discounted Hotline airfares per year for yourself friends and family At British Airways you ll have the chance to take on new challenges and move forward in a way that feels right for you We encourage all those who work for us to consider opportunities right across our business to help you develop and progress We never stand still and we don t expect our people to either Inclusion Diversity At British Airways we all have a part to play in creating an inclusive place to work Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality creativity and identity to work Inclusion and diversity is a key driver of innovation and we re committed to creating a culture where everyone feels that they can be themselves We re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain