Multi-property Senior Sales Manager
4 weeks ago
Job Number 24181746 Job Category Sales Marketing Location JW Marriott Hotel Pune Senapati Bapat Road Pune Maharashtra India Schedule Full-Time Located Remotely N Relocation N Position Type ManagementJOB SUMMARYResponsible for proactively soliciting and managing large group catering related opportunities with significant revenue potential Manages group catering opportunities not handled by an Event Booking Center EBC Actively up-sells each business opportunity to maximize revenue opportunity Achieves personal and team related revenue goals Verifies business is turned over properly and in a timely fashion for proper service delivery Responsible for driving customer guest loyalty by delivering service excellence throughout each customer guest experience Provides service to customers in order to grow the account on behalf of the company CANDIDATE PROFILEEducation and Experience High school diploma or GED 2 years experience in the sales and marketing guest services front desk or related professional area OR 2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major no work experience required CORE WORK ACTIVITIESUnderstanding Market Opportunities Driving Revenue Targets group catering accounts markets or segments with heavy emphasis on proactive solicitation and account saturation Partners with group catering counterpart to effectively manage the business opportunity Responds to incoming group catering opportunities for the property that are outside parameters of the Handles all opportunities if property does not participate in an EBC Identifies qualifies and solicits new group catering business to achieve personal and each property s revenue goals Focuses efforts on group catering accounts with significant potential sales revenue Develops effective group catering sales plans and actions Designs develops and sells creative catered events Maximizes revenue by upselling packages and creative food and beverage Understands the overall market - competitors strengths and weaknesses economic trends supply and demand etc and knows how to sell against them Closes the best opportunities for each property based on market conditions and individual property needs Uses negotiating skills and creative selling abilities to close on business and negotiate contracts Providing Exceptional Customer Service Handles complex business with significant revenue potential as well as significant customer expectations Builds and strengthens relationships with existing and new customers to enable future bookings Activities include sales calls entertainment FAM trips trade shows etc Develops relationships within community to strengthen and expand customer base for group catering sales opportunities Supports brand s Service and Relationship Strategy driving customer loyalty by delivering service excellence throughout each customer experience Provides excellent customer service in order to grow share of the account Executes brand s Customer Service Standards and property s Brand Standards Executes and supports the business Customer Service Standards and property s Brand Standards Participates in and practices daily service basics of the brand Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program event Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to the property and brand Gains understanding of the property s primary target customer and service expectations serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program event Building Successful Relationships Works collaboratively with off-property sales channels e g Market Sales Strategic Accounts to ensure sales efforts are coordinated complementary and not duplicative Manages and develops relationships with key internal and external stakeholders Uses sales resources and administrative support staff Additional Responsibilities Utilizes intranet for resources and information Conducts site inspections Creates contracts as required Executes and supports the operational aspects of business booked e g generating proposal writing contract customer correspondence Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality Always by delivering thoughtful heartfelt forward-thinking service that upholds and builds upon this living legacy With the name that s synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels In joining Marriott Hotels you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you JW Marriott is part of Marriott International s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world JW believes our associates come first Because if you re happy our guests will be happy JW Marriott associates are confident innovative genuine intuitive and carry on the legacy of the brand s namesake and company founder J Willard Marriott Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy true camaraderie with a diverse group of co-workers JW creates opportunities for training development recognition and most importantly a place where you can pursue your passions in a luxury environment with a focus on holistic well-being Treating guests exceptionally starts with the way we take care of our associates That s The JW Treatment In joining JW Marriott you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you Marriott
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