▷ Apply Now Director Account Management

4 weeks ago


Hyderabad India Aeries Technology Full time

Job Description Position Title: Director Account Management Type of employment: Full time Experience: 15+ years Qualifications: Postgraduate Job location - Bangalore/Hyderabad About Us: Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico and Singapore. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees. Read about us at https://aeriestechnology.com/careers/ Key Responsibilities: Stakeholder & Account Management - Act as a strategic advisor to C-level stakeholders on compliance, operational efficiency, and transformation initiatives. - Manage end-to-end client relationships, ensuring alignment of service delivery with client expectations across functions. - Lead high-performing transformation teams and collaborate cross-functionally with operations, IT, HR, TA and executive leadership. - Oversee key deliverables including transformation roadmaps, reporting and governance. - Monitor KPIs/SLAs, resolve escalations, and drive continuous improvement and client satisfaction. - Support account growth through proactive engagement and trusted advisory support. Transformation & Strategy - Lead end-to-end transformation initiatives for client organizations, focusing on automation, and digitization across operations. - Collaborate with global teams to drive change management and implement scalable, future-ready operating models. - Deliver strategic insights and solutions on the internal controls as part of broader transformation programs. Internal Controls & Governance - Partner with clients to assess and align their governance and compliance frameworks, ensuring transparency and operational integrity. - Collaborate with risk and compliance stakeholders to support audit-readiness, data integrity, and regulatory compliance as needed. Qualifications & Experience - 15+ years of experience across account management, client partnership & transformation. - Preferred industry experience: Technology / IT / ITES / Digital & e-commerce / SaaS / Tech consulting. - Strong understanding of technology platforms, enterprise systems, and digital transformation concepts. - Ability to build trusted relationships with senior client stakeholders - Proven track record of managing key accounts, client relationships, and growing accounts - Experience overseeing multi-disciplinary delivery teams or programs on behalf of clients - Skilled at managing expectations, handling escalations, and navigating complex client environments - Strong grasp of project management methodologies - Collaborative working style with both clients and internal teams - Ability to thrive in fast-paced, high-growth, or ambiguous environments The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company



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