Senior Application Support Analyst

Job Description Key Responsibilities Application and Business Support - Hands-On Lead incident resolution efforts, working closely with development, infrastructure, and cloud engineering teams. Provide support for critical business applications, including diagnosis, troubleshooting, and root-cause analysis. Maintain and improve monitoring, alerting, and automation to reduce recurring issues. Provide end-to-end technical and functional support for trading applications.eg: Endur, Trayport Ensure high system availability and rapid incident resolution for front-office users (traders, risk analysts, operations, and schedulers). Manage and resolve L2/L3 application incidents, service requests, and problem tickets in line with SLAs. Liaise with business users, developers, infrastructure, and vendors to identify, diagnose, and resolve issues. Manage and support applications hosted in Microsoft Azure, including but not limited to: Azure App Services, Azure Functions, Azure SQL / Cosmos DB, Azure Application Gateway Technical Leadership & Development Act as Subject Matter Expert (SME) for supported systems, guiding development and QA teams during change and release cycles. Lead the code review and release management process for changes impacting supported applications. Develop and implement minor code fixes and enhancements to improve application functionality and reliability. Provide technical mentorship and guidance to junior support analysts, promoting skill development and knowledge sharing. Continuous Improvement & Automation Identify opportunities to automate support and monitoring tasks using scripts, tools, or frameworks. Streamline and document business processes to improve efficiency and system usability. Propose and drive initiatives for continuous improvement within the support and development lifecycle. Maintain a comprehensive application support knowledge base, including troubleshooting guides, system configurations, and process documentation. Key Competencies And Skills The ideal candidate for this role is someone with wish to advance their career in a highly motivated, delivery focused IT team. Key competencies include: - Experience in a commodity or financial trading environment. - Strong analytical, problem-identification/solving skills, strong written and oral communication skills - Design, develop, test, and support SQL stored procedures, functions. - Experience working in a 24x7 rapid response environment. - Develops proto-types and presents to stakeholders as solution options for purposes of introducing new technologies, and development techniques in environment. Required Essential Proven experience in application support within a commodities trading environment (preferably oil & gas). Hands-on expertise with Endur (Open Link) and Trayport platforms will be hugely advantageous, including configuration, trade workflow understanding, and integration. Strong technical proficiency in: SQL and database query optimization Scripting languages (e.g., Python, PowerShell, or Shell) Windows and/or Linux environments Monitoring tools and automation frameworks Deep understanding of front-to-back trading workflows, including trade capture, risk, scheduling, and settlements. Experience supporting real-time trading environments and managing incidents under time-critical conditions. Strong communication and stakeholder management skills, with the ability to explain technical issues in business terms. Demonstrated ability to lead, mentor, and develop junior team members. Desirable Experience with integration technologies (e.g., APIs, MQ, Kafka, FIX). Familiarity with risk engines, market data systems, or ETRM/CTRM integration. Exposure to cloud-based environments (e.g., Azure, AWS). Knowledge of ITIL principles and structured change management processes. Who We Are Glencore is one of the world's largest global diversified natural resource companies and a major producer and marketer of more than 60 commodities that advance everyday life. Through a network of assets, customers and suppliers that spans the globe, we produce, process, recycle, source, market and distribute the commodities that support decarbonisation while meeting the energy needs of today. With over 150,000 employees and contractors and a strong footprint in over 35 countries in both established and emerging regions for natural resources, our marketing and industrial activities are supported by a global network of more than 50 offices. Glencore's customers are industrial consumers, such as those in the automotive, steel, power generation, battery manufacturing and oil sectors. We also provide financing, logistics and other services to producers and consumers of commodities. Glencore is proud to be a member of the Voluntary Principles on Security and Human Rights and the International Council on Mining and Metals. We are an active participant in the Extractive Industries Transparency Initiative. We will support the global effort to achieve the goals of the Paris Agreement through our efforts to decarbonise our own operational footprint. We believe that we should take a holistic approach and have considered our commitment through the lens of our global industrial emissions. Against a restated 2019 baseline, we are targeting to reduce our Scope 1, 2 and 3 industrial emissions by 15% by the end of 2026, 25% by the end of 2030, 50% by the end of 2035 and we have an ambition to achieve net zero industrial emissions by the end of 2050, subject to a supportive policy environment. For more information see our 2024-2026 Climate Action Transition Plan and the About our emissions calculation and reporting section in our 2023 Annual Report, available on our website at glencore.com/publications. Note*: All applications will be subject to potential background checks. You will be informed if this will be the case. Further information about the processing of your personal data will be made available during the application process. We'll seek your explicit consent prior to processing the data.