Sustaining Engineer

Company Description About Mirantis Mirantis is the Kubernetes-native AI infrastructure company enabling organizations to build and operate scalable secure and sovereign infrastructure for modern AI machine learning and data-intensive applications By combining open source innovation with deep expertise in Kubernetes orchestration Mirantis empowers platform engineering teams to deliver composable production-ready developer platforms across any environment on-premises in the cloud at the edge or in sovereign data centers As enterprises navigate the growing complexity of AI-driven workloads Mirantis delivers the automation GPU orchestration and policy-driven control needed to manage infrastructure with confidence and agility Committed to open standards and freedom from lock-in Mirantis ensures that customers retain full control of their infrastructure strategy Mirantis is looking for a talented Sustaining Engineer with experience in Golang Docker Kubernetes and public clouds to help us maintain and evolve the Containers platform You will join the Sustaining Engineering team working on the following technologies and You are a friendly effective communicator who is inherently interested in solving complex problems and delivering a high-level of customer satisfaction with every customer interaction via help content and tickets You enjoy building reproducers and finding bugs You sling code for fun You will work closely with Knowledge Management Engineering and Product Management to represent the voice of the customer Main Responsibilities Become an expert in Mirantis Cloud Native Platform technologies and customer deployment environments Research customers software patches requirements design and develop features along with patch improvements in Golang for Mirantis Cloud Platform Create best-in-class help content and proactively perform audits for our publicly-facing knowledge management system Partner cross-functionally with product and solution experts to co-develop reference architecture content Apply advanced troubleshooting techniques debug and diagnose on critical highly complex problems that span multiple layers of the technology stack Engage with the product engineering teams to resolve technical issues related to Docker Kubernetes Build and maintain customer based reproducer environments for use by your team and other technical teams at Mirantis Reproduce customer issues and package bug reproducers for product engineering Diagnose and develop code-level fixes apply patches and re-package for customer test Drive deep technical post-mortems on behalf of customers Qualifications BS degree in Computer Science Software Engineering or equivalent practical experience 4 years of combined experience in Software Development Technical Support or Sustaining Engineering experience Knowledge of Go programming language MUST Knowledge of Kubernetes and Docker MUST Experience in designing and implementing REST APIs Familiarity with Linux distributions RHEL CentOS Ubuntu and SLES Demonstrated ability to perform code-level analysis of complex issue Extensive experience troubleshooting remote Linux system issues Additional Information What does Mirantis offer you Work with an established leader in the cloud infrastructure industry Work with exceptionally passionate talented and engaging colleagues helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies Be a part of cutting-edge open-source innovation Thrive in the high-energy environment of a young company where openness collaboration risk-taking and continuous growth are valued Receive a competitive compensation package with strong benefits plan We are a in G2 2 after AWS It is understood that Mirantis Inc may use automated decision-making technology ADMT for specific employment-related decisions Opting out of ADMT use is requested for decisions about evaluation and review connected with the specific employment decision for the position applied for You also have the right to appeal any decisions made by ADMT by sending your request to isamoylova mirantis com By submitting your resume you consent to the processing and storage of your personal data in accordance with applicable data protection laws for the purposes of considering your application for current and future job opportunities We are a in G2 2 after AWS