Site Reliability Engineer

Job Description Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software. About The Role We are looking for a Site Reliability Engineer (SRE) to strengthen the reliability, observability, and operational excellence of our Digital Manufacturing SaaS portfolio. As an SRE, you'll work in a central reliability team supporting multiple product startups, ensuring their services are operationally ready, observable, and resilient at scale. You'll collaborate closely with R&D and DevOps teams to enhance system reliability, automate operations, and build visibility across complex multi-tenant and single-tenant cloud environments. Key Responsibilities Incident Response & Reliability - Serve as the first line of response for production incidents across multiple SaaS products. - Drive root cause analysis, corrective actions, and post-incident reviews to prevent recurrence. - Continuously improve mean time to detect (MTTD), mean time to acknowledge (MTTA), and mean time to resolve (MTTR). - Demonstrate strong understanding of SRE principles including Toil reduction, Error Budgets, and incident response maturity. - Apply effective techniques to manage outages and service degradations, ensuring transparent communication and timely recovery. - Participate in on-call rotations and proactively identify opportunities for incident pattern reduction and reliability automation. Observability & Monitoring - Implement and enhance observability through Datadog, AWS CloudWatch, and custom telemetry pipelines. - Define and maintain SLIs, SLOs, and Error Budgets for proactive health tracking and service quality governance. - Continuously improve monitoring coverage and alert signal-to-noise ratio, tuning alerts to reduce false positives and noise fatigue. - Develop actionable dashboards and reports to enhance situational awareness and promote a metrics-driven reliability culture. Operational Readiness - Evaluate new product releases for operational readiness, ensuring runbooks, alerts, and dashboards are in place. - Contribute to standardized operational models and playbooks for startup teams across the Digital Manufacturing segment. - Partner with engineering and product teams to embed operational excellence practices early in the development lifecycle. Automation & Infrastructure - Develop and maintain Infrastructure as Code (IaC) and automation scripts using Terraform, Python, or Bash to improve deployment consistency and reduce manual toil. - Contribute to continuous improvement of CI/CD pipelines and environment configurations. - Build automation that supports self-healing, consistency, and scalability across distributed services. Collaboration & Enablement - Collaborate with product R&D teams to guide them on operational best practices and reliability design. - Work with global teams across time zones (India, US, and Europe) ensuring smooth handoffs and incident transparency. - Actively participate in sprint planning, retrospectives, and incident reviews under Agile delivery models. - Promote a reliability-first mindset across teams through technical enablement, documentation, and continuous improvement. What You'll Bring - 34 years of experience in Site Reliability Engineering, DevOps, or Production Support for large-scale SaaS systems. - Solid understanding of Linux fundamentals, networking, and cloud infrastructure (AWS preferred). - Hands-on experience with Datadog, CloudWatch, PagerDuty, or similar monitoring/alerting platforms. - Proficiency in scripting (Python, Bash, or PowerShell) for automation and tooling. - Experience with IaC tools like Terraform or CloudFormation. - Working knowledge of CI/CD tools (Jenkins, GitLab CI, GitHub Actions). - Familiarity with containers and orchestration (Docker, Kubernetes). - Understanding of SRE concepts such as SLI/SLO/Error Budget, Toil management, alert noise reduction, and incident lifecycle management. - Strong problem-solving skills, ownership mindset, and ability to thrive in cross-functional collaborations. Preferred Certifications Having the following certifications will be an advantage: - AWS Certified Solutions Architect Associate - Certified Kubernetes Administrator (CKA) - HashiCorp Certified: Terraform Associate Nice to Have - Exposure to multi-tenant and single-tenant SaaS architectures. - Experience performing postmortems and driving reliability improvements through metrics. - Familiarity with Agile/Scrum methodologies and global collaboration practices. We are Siemens A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare. Siemens Software. Transform the Everyday with Us Please note that, due to the current integration framework, this opportunity is currently available exclusively to employees of Altair and DISW. While there is a possibility that the position may be made available to all Siemens employees through a future external posting, this is not guaranteed. We appreciate your understanding and cooperation during this transitional period. This communication does not constitute a promise or guarantee of future employment opportunities beyond the current scope.