Site Reliability Engineer

1 week ago

Pune, Maharashtra, India Fiserv Full time

Site Reliability Engineer

Exp. Range-8 to14 Years

What does a successful Site Reliability Engineer (SRE) Expert do at Fiserv?

The Site reliability engineer blends the principles of software engineering with the discipline of operations to create high-performing and reliable software systems. They are tasked with designing and implementing tools, processes, and systems to improve the reliability, scalability, and performance of large-scale applications and services.

What will you do:

  • Automation and reduce toils
    – Create sustainable systems and services through automation. Automate operational mundane jobs, health checks, release and deployments. Measure and optimize system performance and innovate for continuous improvement
  • Observability -
    Run the production environment by monitoring availability and taking a holistic view of system health. Use monitoring systems for alerting and dashboards
  • Process reengineering
    – Mapping the business process / customer journey maps to find reliability gaps. Gather and analyze metrics from operating systems and applications to assist in performance tuning and fault finding.
  • Development Operations partnership
  • Participate in system design consulting, platform management, and capacity planning.
  • Documentation –
    Drive operations teams on documentation SOP's, Configurations and infrastructure maps, knowledge articles, known errors resolution, etc
  • Chaos engineering and Testing
    – Design Chaos engineering plans and test all applications components and Infrastructure. Document the plans to address the gaps
  • KPI's and Error budget
    – Measure the availability and downtime along with error budgets and develop strategies to maximize availability.

What you will need to have:

  • Bachelor's degree in computer science or related technical field and/or 7+ years of relevant work experience
  • 7+ years of relevant work experience in
    Site reliability engineering (SRE)
    in Fintech / product organization.
  • 7+ years of experience in
    automation of toils
    working with
    Python or Java, Ansible, Powershell
    , etc
  • 5+ years of experience in
    Observability and monitoring tools
    working with Dynatrace, Splunk, Moogsoft, Grafana, etc
  • Experience in managing
    CI/CD pipelines and automation
    (GITLAB, Harness, Nexus, Terraform, SonarQube, etc)
  • Experience in
    SDLC
    including associated deployment methodologies, Onboarding, QA processes, and performance tuning efforts and Source Code Management with GitLab/Github.
  • Strong problem-solving skills and critical thinking to analyze root causes, implement solutions, and prevent future disruptions proactively. Effective communication is also the key for SREs to collaborate with cross-functional teams, share knowledge, and address incidents promptly.
  • Experience interacting with customers to analyze, validate, specify, verify, document and manage solution requirements.

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