Receptionist/administrator

14 hours ago


Kolhapur MH IN LA DENSITAE HAIR TRANSPLANT Full time

Job Title Receptionist Salary 10 - 15K Location Kolhapur Job Summary The Receptionist at our Hair and Skin Clinic will be the first point of contact for all patients and visitors This role involves managing the front desk handling administrative tasks scheduling appointments and providing exceptional customer service to ensure a positive experience for all clients Key Responsibilities 1 Front Desk Management Greet and welcome patients and visitors in a professional and friendly manner Answer and direct incoming phone calls addressing inquiries and transferring calls to appropriate staff Manage the clinic s reception area ensuring it is clean organized and welcoming 2 Appointment Scheduling Schedule and confirm patient appointments using the clinic s booking system Coordinate with clinic staff to ensure efficient appointment flow and minimize waiting times Handle appointment cancellations and rescheduling promptly 3 Patient Check-in and Check-out Register new patients ensuring all necessary forms and information are completed accurately Verify and update patient information in the clinic s database Process patient check-outs including collecting payments issuing receipts and scheduling follow-up appointments 4 Administrative Support Maintain and update patient records ensuring confidentiality and accuracy Assist with filing scanning and other administrative tasks as required Manage incoming and outgoing mail and deliveries 5 Customer Service Provide information about clinic services treatments and products to patients and visitors Address and resolve patient concerns and complaints with empathy and professionalism Ensure patients have a positive and comfortable experience during their visit 6 Communication Communicate effectively with clinic staff to ensure smooth operations Relay messages accurately and promptly to the appropriate personnel 7 Billing and Payments Handle billing and payment processing including insurance claims and patient invoices Reconcile daily transactions and prepare financial reports as needed Qualifications Education Graduate High school diploma or equivalent additional certification in office administration or customer service is a plus Experience Previous experience as a receptionist or in a customer service role preferably in a healthcare or beauty clinic setting Experience in appointment scheduling software is an advantage Skills Excellent interpersonal and communication skills Strong organizational and multitasking abilities Proficiency in Microsoft Office Suite Word Excel Outlook and basic computer skills Ability to maintain confidentiality and handle sensitive information Other Requirements Professional appearance and demeanour Ability to work in a fast-paced environment and handle stressful situations calmly Flexibility to work occasional evenings and weekends as required Job Types Full-time Permanent Fresher Pay 10 000 00 - 15 000 00 per month Benefits Cell phone reimbursement Health insurance Leave encashment Paid sick time Provident Fund Work Location In person



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