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Technical Specialist-Cloud

1 month ago

Pune, Maharashtra, India Birlasoft Limited Full time

Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at {company}.

This role is responsible for providing top-notch technical support to end-users, both in-person and remotely.

The ideal candidate will have excellent knowledge of computer hardware, software, networks, and IT security.

Key Responsibilities:

  • Configuring New Systems: Setting up laptop/MacBook computers for new joiners, including installing and configuring systems.
  • Troubleshooting and Diagnosing Issues: Identifying and resolving technical problems with hardware, software, and networks.
  • Providing Technical Support: Assisting end-users with technical issues via Microsoft Teams, email, or phone calls.
  • Microsoft Product Support: Troubleshooting issues with Outlook, Excel, Word, PowerPoint, OneNote, and OneDrive.
  • Apple MacOS End-user Support: Providing assistance with Apple devices and software.
  • Network and Security Knowledge: Understanding of networks, protocols, and IT security principles.
  • Hardware Troubleshooting: Experienced in troubleshooting Dell, HP laptop, and Apple MacBook hardware issues.
  • Operating System Management: Installing, managing, and configuring Windows and MAC operating systems.
  • Nexthink, SCCM, and BeyondTrust Tool Support: Proficient in using these tools to support remote users.
  • Ticketing Tool Knowledge: Familiarity with ServiceNow ticketing tool.
  • Escalation Procedures: Escalating unresolved issues to L2/L3 teams as needed.