Technical Documentation Writer
4 weeks ago
Who are we
About US
Honest Data technologies Pvt Ltd, is a wholly owned subsidiary of Banyan Cloud, USA, the Cyber Security Product Company, headquartered in San Jose, California, USA, owning the SaaS product Banyan Cloud, first of its kind Cyber Security CNAP Platform that simplifies the code to cloud security for multi cloud & On-premises environments.
It&aposs a once-in-a-lifetime opportunity to join our rocket ship start-up run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer that address next generation technological challenges.
Job Description Summary:
Develop comprehensive documentation that meets organizational standards
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
Work with development and support leads to identify all documentation repositories, revise, and edit, and determine the best solution for data compilation and centralized storage
Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
Key Skills & Qualifications:
Bachelors degree in relevant technical field
2-4 years industry experience as an effective technical writer
Proven ability to quickly learn and understand complex topics
Previous experience writing documentation and procedural materials for multiple audiences
Superior written and verbal communication skills, with a keen eye for detail
Experience working with engineering to improve user experience: design, UI and help refine content and create visuals and diagrams for technical support content
Proven ability to handle multiple projects simultaneously, with an eye for prioritization
Firm understanding of the systems development life cycle (SDLC)
Previous software development experience
Certification through the Society for Technical Communicators
Experience using XML tools to create documentation
Banyan Cloud provides equal employment opportunity (EEO)
Banyan cloud provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [Confidential Information]
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