Field Service Engineer

Overview Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life Brukers high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular cellular and microscopic levels In close cooperation with our customers Bruker is enabling innovation improved productivity and customer success in post-genomic life science molecular and cell biology research in applied and biopharma applications in microscopy and nanoanalysis as well as in industrial and cleantech research and next-gen semiconductor metrology in support of AI Bruker offers differentiated high-value life science and diagnostics systems and solutions in preclinical imaging clinical phenomics research proteomics and multiomics spatial and single-cell biology functional structural and condensate biology as well as in clinical microbiology and molecular diagnostics For more information please visit www bruker com Responsibilities Travel to customer sites to perform installs commissioning preventative maintenance and break fix repairs of Brukers infrared near-infrared and Raman analyzers and microscopes Conduct work activities in compliance with safety policies and industry safety standards Diagnose problems by in-depth troubleshooting to repair complex optical instruments Re-qualify the instrument after service repair to ensure proper performance of the instrument Conduct on-site basic instrument and software training for customers Provide accurate professional and timely documentation of service calls and visits using a service CRM Perform services within allotted time and budget Organize and prioritize your schedule in accordance with customer requirements to fulfill needs for immediate attention when onsite visits are required Plan and coordinate your own travel arrangements using an online bookings system and then complete expense reporting within allotted time Attend periodic in-depth product service training at our Bruker Optics facilities located domestically and internationally as required to meet the needs of the job Communicate and work closely with Service and Support Centers including assisting the customer via telephone with product information and problem solving Provide feedback to Sales and Marketing to report potential customer needs and applications of interest using Bruker Optics products Perform other duties as required Qualifications Bachelor or Masters in one of the physical biological sciences engineering electronics or related discipline preferred An associates degree in Instrumentation and or Analyzer applied sciences will be considered as will equivalent military training in a technical support field Minimum 2-4 years of experience diagnosing and repairing electronic electromechanical and aligning optical equipment Experience with FTIR FTNIR Raman Spectrometers is beneficial but not required Must have be able to maintain valid travel documentation i e passport A valid drivers license issued by state of residence and in good standing industrial facilities or academic institutions located in the Nordic region Excellent communications skills needed to work with a wide variety of knowledge levels with customers of differing backgrounds and within Bruker Optics e g management sales marketing service and applications Proven knowledge of analog electronics high voltage circuitry circuits laser technology Strong technical skills involving analytical instrumentation Excellent customer focus with ability to reliably respond to inquiries communicate and interact with customers Excellent verbal written MS Office computer technical data communication and presentation skills with knowledge of TCP IP protocols and ability to communicate complex technical issues in an easy-to-understand manner Excellent organizational skills with ability to work independently prioritize multi-task follow through and meet deadlines within an entrepreneurial and customer-focused work environment Ability and willingness to travel approximately 70 as required Certain positions at Bruker require compliance with export control laws and as a result all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions