Escalation Specialist

Key Purpose:The role is critical to business for delivering excellent customer experience and de-escalate critical issues. Respond to customer inquiries through various channels, CRM Modules email, and chat Collaborate with other departments to resolve customer issues and escalate complex cases when necessary. Document and maintain detailed records of...

Job Description We are seeking a diligent Deputy Manager - Escalation Specialist to manage and resolve customer escalations, ensuring prompt, consistent, and delightful customer service. You will be responsible for owning issues, driving action items, and maintaining clear communication. This role involves implementing process changes, providing valuable...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:We are India's leading credit information company and have established ourselves as a key anchor in the credit ecosystem of the country over the past 25 years. As an information and analytics provider, we aim to bridge the gap between stakeholders across multiple ecosystems. We use information for...

As an Escalation Specialist (medical), You will be expected to perform a wide variety of activities, including: - Manage Escalation pipeline - Liaison with multiple teams including Sales, Operations, Tech, Product, etc. - Manage process improvement projects emphasizing operation effectiveness. - Review recorded inbound and outbound calls for the accuracy of...

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...

Commvault Backup SpecialistBrennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. Its a claim backed by our True...

At Nouryon, our global team of Changemakers takes positive action every day, to reach higher goals collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future. Purpose of the job: The responsibility of the P2P Specialist is to facilitate and ensure the smooth and...