End User Computing Engineer

5 days ago

Hyderabad, India Fusion Plus Solutions Full time

Job Description - End User Computing Engineer. - Troubleshoot technical issues related to end-user computing, encompassing both hardware and software components. - Strong knowledge and experience with Windows 10 and Windows 11 Troubleshooting skills. - Experience with MS Intune and SCCM is desirable (Autopilot, Device Management, Windows updates, Autopilot, Application deployment, Reporting, etc). - Handling and solving issues during and post migration of Win 10 to Windows 11-. - Good Troubleshooting Knowledge on Microsoft Intune and SCCM tools. - Good experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs. - Good knowledge of Microsoft's products like Office 365- Responds to customer requests effectively and communicates with them to address issues. - Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool (Service NOW) of record.

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