Program Manager, Last Mile Analytics and Quality
5 days ago
We are seeking skilled and motivated program managers to join the Maps Program space, within Amazon’s Last Mile Analytics and Quality team. We drive initiatives by partnering with various departments to make delivering for Amazon a safe and stress free experience for our drivers, while also improving Last Mile operational efficiency. We are growing at a rapid pace and have set high expectations for ourselves. Our Program Managers help us cut through ambiguity and drive execution of projects at a pace that match these expectations.
An ideal candidate has a background in transportation and excellent program management skills. We expect Program Managers (PM) to own the projects they are assigned. They should identify the inter linkages between different teams involved, understand the data flowing in from each of these team’s processes and generate insights through a combination of data savvy and business acumen. This job requires PMs who are proficient in written as well as verbal communication. They need to be able to operate in an environment where correlation ambiguity exists. To be successful, the PM should be willing to learn an upskill themselves on latest processes which help them handle Map –spatial data.
Responsibilities include, but are not limited to:
- Define Goals/KPIs for a project and constantly measure progress against set goals
- Lead initiatives to identify and eliminate root causes of defects in order to drive efficiency in Last Mile Routing and Navigation
- Coordinate with Stakeholders (Tech, Product and Operations) to drive projects end to end
- Conveying updates on issues, operational status and business insights internally as well as externally during weekly/monthly reviews
- Must be able to systematically escalate any issues in the operating plan to the relevant owners and follow through on the resolutions.
Key job responsibilities
- Manages program solutions for last-mile delivery challenges through problem identification, scoping, creating, and delivering long-term solutions while cross-collaborating with technology, product, program, business, and operations teams.
- Develops and implements strategies for continuous map updates and improvements based on driver feedback, delivery data, and emerging technologies.
- Coordinates cross-functional projects to standardize procedures and eliminate root causes of map data inaccuracies within current systems.
- Extracts valuable insights from spatial and non-spatial datasets using various tools and techniques, while supporting map data evaluations and quality assessment through insight sharing.- 2+ years of program or project management experience- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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