Support Engineer

7 hours ago

Mumbai India atQor Full time

Job Description Position : Support Engineer (CRM) Location : Mumbai (WFO) Key responsibilitie - sProvide technical support: Troubleshoot and resolve user-reported issues related to Dynamics CRM, including forms, workflows, security roles, and data inconsistencies - .System maintenance: Monitor system performance and health, and assist with system upgrades, patching, and general maintenance - .User support and training: Respond to customer queries via phone, email, and chat, and conduct training sessions for end-users - .System administration: Assist with user management, access control, and license management - .Collaboration and documentation: Work with stakeholders to gather requirements and document system changes, known issues, and resolution steps - .Issue resolution: Escalate complex technical issues to higher-level support teams or Microsoft support when necessary - .Reporting: Assist with generating reports and dashboards within the CRM system . Required skills and qualificatio - nsTechnical knowledge: Strong understanding of Microsoft Dynamics CRM entities, workflows, configurations, reporting, and security mode - l.Troubleshooting: Ability to investigate and resolve technical problem - s.Communication: Excellent communication skills for interacting with customers and team member - s.System administration: Experience with user and security management within the CR - M.Database skills: Knowledge of SQL for scripting and reporting is often require - d.Ticketing systems: Experience using ticketing systems like Jira or ServiceNow is beneficia - l.Education and experience: Typically requires a bachelor's degree in a related field or equivalent work experience, with a minimum number of years of hands-on experience with Dynamics 36 5.

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