Area Service Incharge B

13 hours ago

Rohtak, Haryana, India Jio Full time

Posted Date 11 Sep 2025 Function Business Area Customer Service Location Rohtak Job Responsibilities 1 Establish and maintain the upkeep of service centers 2 Liaison with store manager and sales team for service operations 3 Ensure customer satisfaction to avoid escalation of issues 4 Motivate and manage team of service center and care center personnel 5 Responsible and accountable for service deliverables 6 Mentor and counsel engineers whenever necessary 7 Control the flow of incoming calls for on-site support of services 8 Manage costs expenses of service and care center within given guidelines 9 Ensure their is adequate amount of manpower to cater to all customer calls 10 Providing necessary skills training to the team members based on needs and gaps 11 Ascertain care center personnel are working in sync to support walk in customers 12 Encourage the team to enhance their performance levels by identifying gaps and needs Education Requirement Diploma B E B Tech Preferred Experience Requirement 6 - 10 years in After Sales Service Skills Competencies 1 Experience in area zone for device repair operations 2 Geography knowledge 3 Delegation skills 4 Team management 5 Market knowledge 6 Diversity management 7 Relationship management 8 Domain knowledge of telecom device 9 Expertise in field repair operations 10 Understanding of business training requirements Location Map Rohtak

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