Journal Manager

Journal Manager Do you like managing teams to deliver success for customers Would you like to manage a diverse portfolio of journals About our Team Elsevier Health applies innovation facilitates insights and helps drive more informed decision-making for our customers across global health We support health providers by providing accessible trusted evidence-based information prepare more medical and nursing students with effective tools and resources provide insights that help clinicians improve patient outcomes and support a more personalized and localized healthcare experience All for the benefit of every patient About the Role As a Journal Manager you will be the first point of contact for customers on a portfolio of academic journals Your focus will be on providing excellent customer service and ensuring the journals run smoothly With a helicopter view you ll spot problems before they happen putting solutions in place to improve the journal publication process Responsibilities Employing the highest level of customer service act as the primary day-to-day contact for queries for internal and external customers Completing tasks and re-plan issues in Elsevier s workflow management system ensuring accurate and timely status reporting Preparing standard or custom reports as needed to society editorial offices and journal publishers Participating continuous improvement working with colleagues to review processes and performance ensuring high levels of quality and customer satisfaction Managing the process for assigned journals providing editorial process support to stakeholders and ensuring timeliness and accuracy to production schedules Requirements Be fluent in English oral and written and have excellent all-round communication skills Have solid organization planning and change management skills Show an aptitude for proofreading and excellent attention to detail Be proficient in Microsoft Excel PowerPoint and Word Have a Bachelor s degree in English communications journalism or related field of study 5 years Experience in a customer service role Work in a way that works for you We promote a healthy work life balance across the organisation We offer an appealing working prospect for our people With numerous wellbeing initiatives shared parental leave study assistance and sabbaticals we will help you meet your immediate responsibilities and your long-term goals Working remotely from home up to 3 days a week and in our office in a hybrid style Working flexible hours - flexing the times you work in the day Working for you We know that your wellbeing and happiness are key to a long and successful career These are some of the benefits we are delighted to offer Comprehensive Health Insurance Covers you your immediate family and parents Enhanced Health Insurance Options Competitive rates negotiated by the company Group Life Insurance Ensuring financial security for your loved ones Group Accident Insurance Extra protection for accidental death and permanent disablement Flexible Working Arrangement Achieve a harmonious work-life balance Employee Assistance Program Access support for personal and work-related challenges Medical Screening Your well-being is a top priority Modern Family Benefits Maternity paternity and adoption support Long-Service Awards Recognizing dedication and commitment New Baby Gift Celebrating the joy of parenthood Subsidized Meals in Chennai Enjoy delicious meals at discounted rates Various Paid Time Off Take time off with Casual Leave Sick Leave Privilege Leave Compassionate Leave Special Sick Leave and Gazetted Public Holidays Free Transport pick up and drop from the home -office - home applies in Chennai About the Business A global leader in information and analytics we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society Building on our publishing heritage we combine quality information and vast data sets with analytics to support visionary science and research health education and interactive learning as well as exceptional healthcare and clinical practice At Elsevier your work contributes to the world s grand challenges and a more sustainable future We harness innovative technologies to support science and healthcare to partner for a better world We are committed to providing a fair and accessible hiring process If you have a disability or other need that requires accommodation or adjustment please let us know by completing our or please contact 1-855-833-5120 Criminals may pose as recruiters asking for money or personal information We never request money or banking details from job applicants Learn more about spotting and avoiding scams Please read our We are an equal opportunity employer qualified applicants are considered for and treated during employment without regard to race color creed religion sex national origin citizenship status disability status protected veteran status age marital status sexual orientation gender identity genetic information or any other characteristic protected by law USA Job Seekers