Service Desk Analyst

4 days ago

Bhavnagar, India Tata Consultancy Services Full time

Note: willing to come WALKIN DRIVE Willing to work in night shifts over prolonged period Excellent written & spoken communication skills. Must be willing to work for Voice Processes. Job: Desk Engineer Experience:2 to 6 Years (Apply who are having relevant experience) Locations: Ahmedabad,Mumbai Powai Job Description: • Serving as the first point of contact for customers seeking technical assistance over the Phone & Self-Service tickets / Chat • Willing to work in night shifts over prolonged period • Excellent written & spoken communication skills • Demonstrate effective soft skills, active listening skills and ability to empathize with customer’s situation • Effectively manage length of calls, handle time, and after call work • Walk the customer through the problem-solving process • Determining the best solution based on the issue and details provided by customers • Provide accurate information on IT products or services • Good troubleshooting skills involving: O Assisting users with password resets and account unlock for reported incidents and requests. • Performing remote troubleshooting through diagnostic techniques and pertinent questions • System boot issues and Microsoft Office related issues O Provide connectivity support for home users including network broadband, Virtual Technologies, and VPN o Providing support on technologies such as MFA, SCCM o Providing smartphone assistance for in home connectivity o Providing Apple, Android device support over the phone

  • Customer Service Desk

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  • Customer Service Desk

    1 day ago

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