"Post Sales" Strategy Consultant

Post-Sales Strategy Consultant About Trantor Inc Trantor Inc. is a global technology services and consulting company headquartered in Palo Alto, California, with delivery centers across the USA, Canada, and India. We partner with Fortune 500 companies and high-growth enterprises to drive digital transformation through Product Engineering, Cloud Enablement, Data & AI Solutions, Automation, and Post Sales Services. At Trantor, we thrive in a collaborative, agile, and people-first environment. Why Join Trantor? Trantor offers the opportunity to work on diverse, cutting-edge projects in a culture that values innovation, continuous learning, and collaboration. Enjoy the flexibility of a remote role while contributing to impactful initiatives in a truly global organization. About the Opportunity This is a strategy-led, consultative role that sits at the intersection of Customer Success, Strategy Consulting, and Pre-Sales Advisory. You’d work directly with senior client stakeholders (CROs, CCOs, VP CS) to help them solve key post-sales challenges such as: - Improving NRR / GRR / Churn performance - Designing Customer Success org structures and health scoring frameworks - Creating scalable CS playbooks and value-realization models - Building data-driven insights and presenting them through QBRs/EBRs Internally, this role partners closely with our sales and delivery leaders to shape proposals, design scalable frameworks, and bring a strategic, consultative voice to every client engagement. We’re particularly interested in professionals who have: - A consulting or strategy background - Experience with B2B SaaS or technology clients in Customer Success or Post-Sales Strategy - Strong analytical and storytelling skills—able to turn data into actionable, executive-level insights Key Responsibilities - Strategy & Value Creation - Conduct rapid data analysis to identify customer trends, risks, and opportunities for expansion. - Develop frameworks and playbooks for proposal standardization and scalable delivery. - Lead discovery sessions with clients to uncover business needs, success metrics, and growth opportunities. - Onboarding & Adoption - Streamline onboarding processes to accelerate time-to-value for new customers. - Establish account baselines to benchmark health and adoption progress. - Define and track success metrics across the customer lifecycle. - Create clear 30-60-90 day expectations to guide client engagement and ensure alignment with business outcomes. - Client Engagement & Enablement - Partner with sales, delivery, and customer success teams to drive consistency in pitch decks, proposals, and customer-facing materials. - Provide competitive insights and positioning support to help clients realize differentiated value. Required Skills & Qualifications - Strong analytical skills with the ability to perform rapid data analysis and translate insights into strategy. - Experience designing standardized code blocks, templates, or frameworks for repeatability. - Proven track record leading client discovery sessions and crafting tailored recommendations. - Familiarity with onboarding process design, change management, and customer success methodologies. - Ability to define account baselines and track measurable impact through success metrics. - Strong planning and program management skills, including setting and delivering on 30-60-90 day goals. - Excellent communication and presentation skills; ability to build pitch decks and executive-level materials. - Consultative mindset with a balance of strategy and execution focus. In depth Knowledge of: - NRR/Renewals and Churn Management - Customer Segmentation - Customer Health Monitoring - Account Planning, Playbooks Preferred Background - 5–8 years in post-sales consulting, customer success, strategy, or management consulting. - Experience in SaaS, IT services, or enterprise software industries. - Prior exposure to GTM, onboarding, and customer success strategy initiatives.