Product Designer D2: Bizapps
3 weeks ago
Job Description
About the role:
The Product Designer will be responsible for conceptualizing and developing a variety of internal tools (For business teams like Post-sales and customer success) and AI agents. These tools are strategically built with scalability in mind, with a roadmap to evolve into customer-facing solutions that empower Customer Success Managers (CSMs) to drive deeper engagement and collaboration with customers. The ideal candidate is a creative, driven, and skilled designer with a strong desire to learn.
Responsibilities:
- Collaborate with the Whatfix Business Applications team to conceptualize internal tools that support various Whatfix teams and have the potential to scale into customer-facing products.
- Work with product managers, developers, and stakeholders to understand business goals and user needs.
- Conduct user research, usability testing, and data analysis, and apply insights to enhance product experiences.
- Partner closely with the centralized design team on multiple projects, primarily with BizApps.
- Stay updated on current design trends and best practices.
- Proactively incorporate new and emerging AI trends into your work.
- Learn about the Whatfix brand, its design language, and its suite of products.
Qualifications:
- 2-4 yearsof full-time design experience,preferably SaaS
- A Bachelors or Masters degree from a full-time design course at institutes likeNID, IIT, or NIFT is preferred.
- Strong portfolio of design work (1-2 case studies that best represent skills)
- Excellent communication and collaboration skills
- Ability to work independently and as part of a team
- Proficiency in Figma or similar design tools
- Knowledge of HTML and CSS
- Passion for learning and a willingness to take on new challenges
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