Emergency Call Enhanced Support

2 days ago

Chennai India Neev Full time

Job Description E000 Emergency Call Enhanced Support - Proactive Identification , Monitoring and Reporting of Emergency Calls from NetScout , Splunk and Tracing tools. - Deep Dive Investigation and analysis of Volte Emergency calls failures. - Must have deep knowledge of Volte IMS , 4g-5g Packet Core nodes and Call flows. - Must have working experience to pull out traces and conduct analysis of Emergency calls. - Need to conduct Pre checks and Post Checks in Maintenance Window and During any Change execution. - Need to act immediately as soon as a single E000 call failure is observed or reported. - Need to Coordinate with multiple domain teams such as CPD, CS-PS Core domain team, Incident Management, etc. - Engineer must have Volte IMS working experience, preferably Ericsson Products. - Engineer must have 4g-5g hands on experience, preferably Ericsson Products - Engineer should possess very understanding of Network call flows of Volte IMS & 4g/5g packet core nodes. - Should possess very good troubleshooting skills of Volte IMS and 4g/5g domains. - Should possess good data analytical exposure to work on excel reporting. - Should have good communication skills. Skills: skills,4g,communication skills,reporting,volte,cpd,cs,checks

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