Support Engineer, Amazon
2 days ago
DESCRIPTIONSelling Partner Identity Verification SPIV team ensures that Amazon is a safe and trustworthy place to shop and an amazing place to build a successful business selling products We support this mission through providing a secure and accurate Identity verification platform Identity verification is becoming a critical component to protect our customers from bad actors and provide fast and secure registration and account management capabilities We provide an end to end solution for identity verification and account lifecycle management for various Amazon businesses across globe North America Europe Japan China and more Our customers include Mechanical Turk Selling on Amazon Amazon Pay Amazon Flex etc We continuously strive to scale our systems to serve millions of Amazon customers with high accuracy least friction in a highly secure manner to enable a safe and secure shopping experience for customers Engineers in the team need a strong understanding of Computer fundamentals and practical experience in working with large scale distributed systems Experience with web services-based applications especially at massive scale is helpful Come join the exciting journey to outsmart the fraudsters and provide a secure environment for our customers through identity verification Key job responsibilities Primary responsibilities include troubleshooting diagnosing and fixing production software issues developing tools automation and monitoring solutions performing software maintenance and configuration implementing the fix for internally developed code JAVA updating tracking and resolving technical challenges and improving operational excellence and readiness of the systems Some of the key job functionsProvide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and servicesWork on operations and maintenance driven coding projects primarily in Java Python or shell scripts AWS web technologies projects Software deployment support in staging and production environmentsDevelop tools to aid operations and maintenanceSystem and Support status reportingOwnership of one or more Digital products or componentsCustomer notification and workflow coordination and follow-up to maintain service level agreementsWork with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill setBASIC QUALIFICATIONS- 2 years of software development or 2 years of technical support experience - Experience troubleshooting and debugging technical systems - Experience in Unix - Experience scripting in modern program languagesPREFERRED QUALIFICATIONS- Knowledge of web services distributed systems and web application development - Experience troubleshooting maintaining hardware software RAID - Experience with REST web services XML JSONOur inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner
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Software Support Engineer Iii, Amazon Music
2 days ago
Hyderabad, Telangana, India Amazon Full timeDESCRIPTIONAmazon Music Imagine being a part of an agile team where your ideas have the potential to reach millions Picture working on consumer-facing products where every single team member is a critical voice in the decision-making process Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up Welcome...
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Hyderabad, India Amazon Full timeAs part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated...
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Hyderabad, India Amazon Full timeAs part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated...
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Software Development Engineer, Amazon
4 days ago
Hyderabad, India Amazon Full timeDo you want to revolutionize how millions of Amazonians worldwide receive HR support? Are you passionate about building intelligent, AI-powered solutions that transform employee experiences? Do you want to work on a platform that combines AWS services with generative AI to deliver personalized, efficient HR support at Amazon scale? If so, we invite you to...
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Hyderabad, India Amazon Full timeAmazon’s global fulfillment network enables any merchant to ship items that are ordered on Amazon to any place on earth. There is a complex network of ways in which items move between vendor locations, Amazon warehouses, and customer locations as well as several intermediate locations through which packages travel before reaching the customer. With a scale...
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Hyderabad, India Amazon Full timeAmazon’s global fulfillment network enables any merchant to ship items that are ordered on Amazon to any place on earth. There is a complex network of ways in which items move between vendor locations, Amazon warehouses, and customer locations as well as several intermediate locations through which packages travel before reaching the customer. With a scale...
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Support Engineer
4 days ago
Hyderabad, India Amazon Full timeAre you passionate about automation, designing processes, simplifying work and launching innovative products using technology? We are looking for Process engineers who have the ability to deep dive into processes and invent and simplify with a high degree of ownership. As a Process Engineer, you will be responsible for analyzing operational processes to...
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Hyderabad, India Amazon Full timeAmazon’s global fulfillment network enables any merchant to ship items that are ordered on Amazon to any place on earth. There is a complex network of ways in which items move between vendor locations, Amazon warehouses, and customer locations as well as several intermediate locations through which packages travel before reaching the customer. With a scale...
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Support Engineer
3 weeks ago
Hyderabad, Telangana, India Amazon Full timeAre you passionate about automation, designing processes, simplifying work and launching innovative products using technology?We are looking for Process engineers who have the ability to deep dive into processes and invent and simplify with a high degree of ownership.As a Process Engineer, you will be responsible for analyzing operational processes to...
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Hyderabad, Telangana, India Amazon Full timeDESCRIPTIONAre you interested in taking a front-seat in the innovative technology that powers Amazon s award-winning Customer Service If so come join us We are part of the Amazon Capacity Planning organization that enables end-to-end customer service workforce planning Our North Star vision is to define and deliver timely human-assisted support to Amazon...
