Billing Associate

5 days ago

Hyderabad Mumbai, India Reuters Full time

Job Description About the Role: - Review and verify order information entered into SAP/SFDC system - Process customer orders within established deadlines. Respond to customer inquiries regarding order status. - Manage the order life cycle, order monitoring, permissions andbilling/credits/cancellationsfor new and renewal orders according to established policies and procedures - Implement release of billing for all services and charges. - Prepare and send invoices to clients in a timely manner. - Handle billing inquiries from clients, providing prompt and professional responses. - Resolve billing disputes by investigating issues and coordinating with relevant departments. - Process billing corrections as needed to ensure accurate records. - Prepare regular reports on billing status and revenue collection. - Work collaboratively with other departments such as Sales, Account Management, Collections, Product Support and Operations to resolve customer issues. - Maintain high levels of customer satisfaction - Accountable for adhering to SOX compliance controls and 3rd party guidelines. - Manage internal queries relating to order status, billing, permissions, and compliance issues. - On a back-up basis, handle inbound customer calls relating to product/ service queries, claims, subscription and accounts receivable queries. - Lead adhoc initiatives with relevant groups, ensuring customer requests are successfully implemented. - Spot trends and make recommendations for enhancing systems and procedures. About You: - Graduate/Post Graduate in Accounting with 1 years of relevant experience - Necessary industry experience & associated number of years of experience - Good problem-solving skills, written and verbal communication skills. - Have a good knowledge on multiple portals uploads like (Ariba,Coupa). - Proven ability to form strong customer relationships, an understanding of customer focus and service delivery - Good knowledge of MS Office and ERP (applicable AR systems) - Must possess and demonstrate exceptional organizational and communications skill.

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