Cloud Support Engineer- AWS

Position Summary:

Pentair is currently seeking Managed Services CloudOps for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application/product Operations for IoT projects.

Duties & Responsibilities:

- Apply best practices and strategies regarding Prod application and infrastructure Maintenance (Provisioning/Alerting/Monitoring etc.)
- Knowledge & Purpose of various env QA, UAT/Staging, Prod.
- Understanding Git, AWS Code Commit.
- Hotfix & Sequential configuration process need to follow up.
- Understanding of Repositories.
- Understanding & use of CI/CD Pipelines.
- AWS CLI use & Implementation.
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- Ensure application & AWS Infrastructure proactive monitoring-
- Realtime Monitoring of AWS Services.
- CloudWatch alert configurations.
- Alerts configuration in third-party tool like Newrelic. Datadog, Splunk etc.
- Awareness of Pre & Post Deployment changeset in AWS infrastructure
- Managing cloud environments in accordance with company security guidelines.
- Config Register Management.
- Daily data monitoring of deployed services.
- Apply Best security practices for deployed Infrastructure.
- Suggest regular optimization of infra by upscale & downscale.
- Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures
- Lambda Logs Configuration.
- API logs Configuration.
- Better understanding of CloudWatch log insights.
- Educate teams on the implementation of new cloud-based initiatives, providing associated training as required
- Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity.
- Have Experience in CloudOps Process.
- Participate in all aspects of the software development life cycle for AWS solutions, including planning, requirements, development, testing, and quality assurance.
- Various AWS accounts Billing management/analysis and alert configurations as per the defined threshold.
- Understanding of AWS billing console.
- Able to analyze daily/Monthly costing of OnDemand services.
- Python & Bash scripting is must to automate the regular task like Data fetch from S3/DDB, Job deployment.

Qualifications and Experience:

- Mandatory
- Bachelors degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline.
- 2+ years of experience in Cloud Operations & Monitoring of AWS serverless services.
- 1+ years of experience in the Smart/Connected Products & IoT workflow.
- Hands on experience in
- Mobile or Web App issues troubleshooting
- AWS platform or certified in AWS (SysOPS or DevOPS)
- Server-less/headless architecture
- Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT, Codecommit, Cloudtrail, Codebuild.
- Cloud formation template understanding for configuration changes.
- NoSQL Database (Dynamo DB preferred).
- Trouble ticketing tools (Jira Software & Jira Service Desk preferred)
- Good hands-on experience in scripting languages:
- Python,Bash,Node,Gitbash,CodeCommit
- Experience of impact analysis for Infrastructure configuration change.
- Preferred
- Hands on experience on Newrelic/Kibana/Splunk and AWS Cloudwatch tools
- Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage,
- Experience in AWS Cloud IoT Core platform.
- L2 Support experience in addition to CloudOps.

Skills and Abilities Required:

- Willingness to work in a 24X7 shifts environment
- Flexible to take short term travels on a short notice to facilitate the field trails & soft launch of products
- Excellent troubleshooting & analytical skills
- Highly customer-focused and always eager to find a way to enhance customer experience
- Able to pinpoint business needs and deliver innovative solutions
- Can-do positive attitude, always looking to accelerate development.
- Self-driven & committed to high standards of performance and demonstrate personal ownership for getting the job done.
- Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies.
- Excellent verbal & written communication skills

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