▷ 15h Left: Business Operations Specialist || Remote || India

3 days ago

Vadodara Gujarat, India Franklin Electric Full time

Business Operations Specialist Remote INDIA Department Business Operations Employment Type Full Time Location India Reporting To Ankur Christian Description Under direct supervision responsible for order and claim management for OM US CAN focusing on the entire order to cash process based on business and customer processing requirements Maintain the integrity of the transactional data in E1 and related entities Monitors and maintains continuity with customer relationship requirements Assist in other business administration functions as needed Key Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES Order Entry and Validation Accurately enter and validate customer purchase orders in the system primarily using JD Edwards Oracle ERP Ensure all order details including product codes pricing quantities freight terms delivery dates and shipping information are correctly captured and aligned with customer requirements and internal policies Order Accuracy and Compliance Conduct thorough checks to verify order integrity and compliance with company policies Identify and correct discrepancies related to part numbers pricing structures shipping modes and tax implications Issue Management and Resolution Monitor the end-to-end order fulfillment cycle and proactively address any issues such as Incorrect product delivery Delayed shipments or transportation issues Stock shortages or backorders Order cancellations or changes Investigate root causes and provide timely resolutions in coordination with relevant departments Cross-Functional Collaboration Liaise with internal teams including Sales Warehouse Logistics Finance and Customer Support to resolve order-related issues and ensure smooth order execution Act as the point of contact for customer inquiries and provide timely updates on order status and issue resolutions Documentation and Record Keeping Maintain accurate and up-to-date records of all processed orders for audit reconciliation and tracking purposes Prepare periodic reports and dashboards related to order volumes discrepancies fulfillment timelines and customer satisfaction Customer Communication Communicate effectively and professionally with both internal stakeholders and external customers Ensure all customer interactions reflect the company s values and commitment to service excellence Adaptability and Time Management Work independently while managing multiple tasks and meeting tight deadlines Adapt to changing business needs process updates and technology upgrades Skills Knowledge and Expertise Skills and Abilities Communication -Delivers accurate clear and concise messages orally and or in writing Problem Solving-Uses a logical systematic search for the source of a problem determining the most likely cause by eliminating potential causes of a problem Decision Making -Identifies and understands issues problems and opportunities compares alternatives and makes timely decisions Education and Experience Bachelor s degree preferred 0-3 years of relevant job experience FEINDIA

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