Product Configuration Specialist

4 weeks ago

Mysore, India Capillary Technologies Full time

Job Description Key Responsibilities: - Loyalty Program Configurations:Lead and manage advanced configurations related to points programs, tiered programs, loyalty programs, and partnered programs, ensuring they meet client specifications. - BRD Analysis:Expertly analyze and interpret Business Requirements Documents (BRDs) to ensure all configurations align with business and client needs. - Requirement Gathering Communication:Collaborate closely with project managers and clients to gather and clarify detailed requirements for configuration tasks, providing guidance and recommendations. - Testing and Quality Assurance:Lead and oversee the testing and validation of configurations, ensuring accuracy, functionality, and compliance with best practices before the go-live phase. - API:Understand wrapping complex APIs into internal products, ensuring seamless functionality and support for various configurations. - Go-Live Leadership:Manage the entire configuration process, including troubleshooting and final implementation, ensuring a smooth transition to the go-live phase. - Process Improvement:Identify opportunities for process optimization, automation, and enhancement of configuration practices, contributing to the development of best practices. - Mentorship Leadership:Provide mentorship and guidance to junior configuration specialists, fostering their professional development and ensuring high-quality work output. - Documentation Reporting:Maintain comprehensive documentation of configurations and provide detailed reports to stakeholders, ensuring transparency and accountability. Qualifications: - Extensive experience in managing complex configurations for internal products, including points programs, tiered programs, loyalty programs, and partnered program setups. - Advanced understanding of API concepts, - Strong experience with Business Requirements Documents (BRDs) and the ability to translate complex business needs into detailed technical requirements. - Exceptional communication skills, with the ability to liaise effectively with project managers, clients, and other stakeholders. - Demonstrated problem-solving abilities and attention to detail, with a focus on delivering high-quality configurations. - Proven leadership and mentoring skills, with experience guiding junior team members. - Expertise in testing, validation, and managing the go-live process for complex configurations. Education and Experience: - Bachelor s degree in Computer Science/BE/B.Tech, Information Technology, or a related field. A Master s degree is a plus. - 2-3 years of experience in a configuration role - Experience in the Salesforce Marketing Cloud, Oracle Loyalty Cloud, and loyalty program industries is preferred.

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