Asset and Configuration Coordinator

 Overview:
**Role Purpose**

The Configuration co-ordinator is focused on managing and maintainingthe Configuration Management System and the Configuration ManagementDatabase (CMDB).

The Configuration Management co-ordinator watches over the integrityof the CMDB and associated libraries. As an assistant to theConfiguration Management Process Manager they report directly to him.

**Do**

The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one.
- The Configuration Manager is responsible for maintaining informationabout Configuration Items required in delivering IT services.
- Maintains a logical model, containing the components of the ITinfrastructure (CIs) and their associations.
- Ensuring that all CI’s are accurately registered
- Interfacing with other support organizations to ensure the effectiveuse of the CMDB and Configuration Management System
- Maintaining and recommending improvements to facilitate effectiveuse and integrity of the CMDB
- Creating reports and analyses the CMDB when requested by theConfiguration Manager
- Ensuring that CI Owners maintain adequate Configuration Managementprocess disciplines and systems for the CIs they own
- Ensuring that authorized procedures and work practices are followed
- Own the SACM process end to end
- Make sure all changes to the CIs and the CMS are controlled, auditedand reported
- Make sure the CMS is up-to-date
- Define the naming conventions for the CIs
- Own the CMS
- All updates to the CMS go through the Configuration Manager
- Take control of both the software and hardware CIs
- Control of all assets and liaison with the procurement team is oneof the key responsibilities
- Define the asset disposal policy along with the customer
- Work closely with the change and release team to make sure the CMSis up-to-date
- Conduct scheduled and also ad hoc audits of the CIs
- Define an audit policy and audit process covering local as well asremote CIs
- Handle discrepancies resulting out of the audits
- Maintain libraries or other storage areas to hold CIs
- Safeguard the integrity of the logic of the CMDB and associatedlibraries
- Configuration Librarian in particular will be responsible for thefollowing activities
- Supervise and control receipt, identification, storage andwithdrawal of all supported CIs
- Supervise the functional design and support of the CMDB andassociated libraries
- Assist in the identification of products and CIs
- Maintain and provide information on the status of CIs
- Number, record, store and distribute Configuration Management issues
- Record the receipt of authorized new or revised configurations andarchive superseded configurations to the appropriate library
- Hold master copies of documents, software, etc.
- Notify holders of any changes to their products or CIs
- Assist in conducting audits

**KEY SKILLS AND COMPETENCIES**:

- Good analytic and decision-making skills.
- Good communication skills.
- Good presentation skills.
- Must have conflict resolution abilities.
- Technical background with demonstrated skills in at least one ormultiple IT technologies / disciplines
- IT hardware and Software setup, management and troubleshootingcapabilities
- Configuration Management experience on document control, source codemanagement, and Defect Management tools
- Should be able to create a CMDB repository
- Should have understanding of the software development lifecycle
- Experience of working in a multi-site environment
- Extensive experience with SCM tools and with build automationsoftware