3 Days Left Operations Program Manager

3 weeks ago

Delhi, Delhi, India Dentalkart Full time
Program Manager – Operations

Key Responsibilities:

Strategic Planning & Execution

• Develop and implement operational and logistics strategies to improve efficiency and reduce costs.

• Align warehousing and logistics processes with business goals to optimize fulfillment and inventory management.

• Ensure compliance with industry regulations and internal SOPs for warehouse and logistics operations.

Warehouse & Operations Management

• Oversee warehouse operations and inventory accuracy, ensuring alignment with fulfillment SLAs.

• Ensure smooth mid‑mile and STO logistics across warehouses.

• Optimize warehouse expense tracking, resource utilization, and operational performance improvements.

• Supervise asset management, maintenance schedules, and timely procurement processes.

• Ensure that damaged and scrap inventory is accurately tracked and processed for liquidation.

Logistics & Shipment Management

• Improve forward and reverse logistics TATs, ensuring deliveries meet promised SLAs.

• Optimize courier partner performance through evaluation, onboarding, and rate negotiations.

• Monitor COD remittance, invoice reconciliation, and timely payment processing.

• Oversee Clickpost‑Vinculum system sync accuracy, ensuring data integrity in shipment tracking.

• Identify cost‑saving opportunities in logistics and recommend strategic improvements.

Performance Monitoring & Process Optimization

• Define and monitor KPIs for warehousing and logistics, ensuring data‑driven decision‑making.

• Identify and implement process improvements to enhance efficiency and cost‑effectiveness.

• Track and escalate operational inefficiencies and vendor non‑compliance issues for resolution.

Inter‑Departmental Coordination

• Act as the liaison between warehouse, logistics, finance, and customer service teams to drive collaboration.

• Work with finance to ensure timely approvals and payments for logistics and warehouse expenses.

• Collaborate with technology teams to enhance system integrations for inventory and order tracking.

Reporting & Performance Analysis

• Prepare monthly and quarterly performance reports on logistics, warehouse efficiency, and cost savings.

• Conduct trend analysis on warehouse utilization, logistics efficiency, and courier partner performance.

• Ensure timely submission of MIS reports, budget allocations, and forecasting data.

Key Qualifications & Skills:

• Experience: Minimum 2–7 years in warehousing, logistics, operations management, or a related field.

• Education: Bachelor's degree in Business, Supply Chain, Operations Management, or a related discipline (MBA preferred).

• Skills Required:

– Strong analytical and problem‑solving skills for KPI‑driven decision‑making.

– Expertise in logistics and warehouse operations, including cost optimization.

– Ability to lead cross‑functional teams and drive operational efficiency.

– Experience with logistics tracking tools (Clickpost, Vinculum, etc.) and ERP systems.

– Strong negotiation and vendor management skills for courier and warehouse service providers.

– Excellent reporting and performance monitoring abilities with advanced Excel proficiency.

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