Associate - Students Success Team

3 weeks ago

Sonipat Sonepat, India Newton School Full time

Job Description - Engage with Students Daily: Connect with a batch of 250-300 students, driving their learning progress and ensuring consistent outcomes. - Monitor Progress: Track students adherence to key milestones such as attending lectures, completing assignments, and assessments, and participating in contests. - Ensure an Exceptional Student Experience: Uphold a positive and motivating atmosphere within the batch, both inside and outside of the classroom. - Handle Escalations: Address and resolve student concerns promptly and effectively within the defined Turnaround Time (TAT). - Collaborate Across Teams: Run targeted experiments in batches, collaborating with the project team to drive continuous improvements. - Provide Feedback: Offer meaningful user feedback to the product team, helping to refine and enhance the learning experience. - Student Performance Reviews: Conduct weekly one-on-one sessions with students, reviewing scorecards and providing feedback to help them improve. - Pacing & Revision: Ensure that classes are paced appropriately and conduct revision sessions as needed, working with relevant teams to execute changes. Key Requirements: - Fast-Paced, Results-Driven: Thrive in a fast-paced, dynamic environment where your contributions directly impact student success. - Basic Excel/Google Sheets Skills: Comfortable using basic functions for tracking and reporting. - Excellent Communication Skills: Proficient in bothEnglish and Hindi(spoken and written), with a flair for clear and effective communication. - Customer-Facing Experience: Prior experience in customer service is a plus, as you ll be handling student interactions regularly. - Proactive & Solution-Oriented: Always ready to take the initiative, solve problems, and ensure smooth operations. Willing to make calls and take charge of communication when necessary

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