[Apply Now] International Voice Process Jobs Opening in Webvio Technologies Private Limited at Rajarhat New Town, KolkataLess

Webvio Technologies Private Limited is #Hiring International Voice ProcessKey Responsibilities1. Customer Support & Service Handle inbound and outbound international calls for customer inquiries, complaints, and assistance. Resolve queries related to products, services, billing, and technical issues efficiently. Maintain a high standard of customer service etiquette, ensuring client satisfaction. Escalate unresolved issues to the supervisor or relevant department. 2. Sales & Lead Generation  Promote products or services to international clients through outbound calls. Identify potential customers and convert inquiries into sales, subscriptions, or appointments. Follow-up on leads to maximize sales opportunities. Maintain records of sales conversations, outcomes, and follow-ups. 3. Documentation & Reporting Maintain accurate logs of customer interactions, complaints, and service requests. Update CRM systems or call tracking tools regularly. Generate daily, weekly, and monthly reports on call volume, resolutions, and KPIs. Provide feedback to management regarding common issues, customer behavior, and process improvements. 4. Process Adherence & Quality Assurance Follow company SOPs, scripts, and guidelines for handling international calls. Ensure data accuracy, confidentiality, and compliance with international regulations. Participate in quality audits, feedback sessions, and training programs to improve performance. Maintain service standards and call metrics, including average handling time and first-call resolution. 5. Collaboration & Teamwork Work closely with team leaders, quality analysts, and other departments to resolve customer issues. Share insights and best practices with peers to improve team performance. Coordinate with back-end teams for order processing, refunds, and service updates. 6. Adaptability & Learning Adapt to different accents, dialects, and international communication styles. Stay updated with product knowledge, policy changes, and client requirements. Attend training sessions for communication skills, technical knowledge, and process improvements.Required Skills & Competencies1. Communication Skills Excellent English speaking, listening, and comprehension skills. Clear, polite, and professional voice with neutral international accent. Ability to handle challenging conversations calmly and effectively. 2. Customer Service Skills Strong problem-solving and analytical skills to resolve client issues. Empathy and patience to handle complaints and dissatisfied customers. Ability to maintain high customer satisfaction and retention. 3. Technical Skills Familiarity with CRM tools, call center software, and ticketing systems. Basic computer knowledge including MS Office, email communication, and chat support tools. Ability to quickly learn and adapt to new software and systems. 4. Personal Attributes Highly motivated, target-oriented, and professional. Adaptable to rotational shifts, night shifts, and international time zones. Team player with strong organizational and multitasking skills. Quick learner, proactive, and capable of handling high-pressure situations.More information about this International Voice Process JobPlease go through the below FAQs to get all answers related to the given International Voice Process jobWhat are the job requirements to apply for this International Voice Process job position? Ans: A candidate must have a minimum of 0 to 3+ year experience as an International Voice Process What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This International Voice Process is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the International Voice Process position? Ans: There are immediate 1 job openings for International Voice Process in our Organisation.

12th Pass (HSE)