Agm - Regulatory Flx

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role Regulatory FLX - Corporate Job Level Designation M2 AGM Function Department Enterprise Customer Service Location Corporate Job Purpose Primary responsibility of this role is to ensure meeting Regulatory requirement for VIBS Mandatory and Standard reports to be shared on time to time basis He She is responsible for driving Regulatory compliances and follow regulatory guidelines along with respective stakeholders to ensure compliance on UCC TCCCPR He She is responsible for the partner management and governance to ensure NIL service disruption in the process guidelines on the service operations He She has to ensure all the standard reports being shared to Service Management team for Service performance Key Result Areas Accountabilities Strategic 100 compliance on Regulatory reports on monthly quarterly basis Ensure effective and timely responses to TERM Cell DoT query He She is accountable for Be-Spoke process and partner management and Governance to ensure NIL service disruption To be accountable for DOT audits on TL 9000 Network ASR PMR DPCA VAPT Operational Ensure Regulatory reports are being shared with 100 accuracy Enable Service Managers to drive adoption of digital journey Strong Governance on process with partners Be-Spoke solution and IT team to improve efficiency Ensure and support Service Management team for PR PO process Drive Regulatory Compliance and Audits as per the scheduled frequency Core Competencies Knowledge Experience 7 years of experience into Telecom industry Domain knowledge of Telecom - specifically from Service Operations Should have IT and Telecom understanding He She should have Analytical and logical approach Regulatory monthly quarterly and as and when required reports Annexure Justification to be submitted for the audits Must have technical professional qualifications Powerful influencing negotiation skills effective relationship management skills Should have First Time Right approach in driving internal team partners Hands on experience in Process writing Understanding of FL services and transforming it to IT for development Should have knowledge on the governance in terms of TRAI and DOT audits in telecom Educational Qualifications Bachelor in Engineering Degree ITIL Certification on Foundation Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership