Reservations Agent

2 weeks ago

Delhi, India Yonder Talent India Full time

We are looking for a highly skilled Reservationist with excellent spoken English and a strong grasp of the US accent to support a leading US-based short-term vacation rental company. This is a remote position based in India , requiring exceptional communication skills and a commitment to delivering outstanding guest experiences. If you are a proactive, customer-focused professional with the ability to engage confidently with US guests, we would love to hear from you. Key Responsibilities Process refund requests and resolve billing discrepancies in accordance with company policies. Handle guest inquiries, concerns, complaints, and disputes with empathy, professionalism, and active listening. Provide recommendations for local attractions, dining, and experiences to enhance guest satisfaction. Identify opportunities to improve reservation processes and guest experience. Ensure full compliance with company policies and procedures. Perform additional related duties as required. Key Competencies Fluent spoken English with clear voice and US accent familiarity (mandatory). Strong communication skills and a customer-first approach. Experience using reservation software and PMS tools . Excellent organizational and multitasking abilities. Proactive problem-solving mindset. Qualifications & Experience Skills Exceptional English communication and interpersonal skills. Clear voice, fluency, and confidence while interacting with US customers. Proficiency in Microsoft Office (Word, Excel, Outlook). Abilities Strong oral and written communication abilities. Ability to quickly learn and adapt to new software and tools. Experience Minimum 1 year of experience in customer service , BPO, hotels, or vacation rentals serving US clients (strongly preferred). Prior experience in reservations or sales is an added advantage. Additional Details Work Location: Remote (India) Shift: Night shift aligned with US time zones Salary: ₹4,00,000 – ₹8,00,000 per annum (based on experience) Education: Skills, experience, and voice quality hold higher value than formal degrees If you possess excellent communication skills, a passion for hospitality, and the ability to deliver a smooth guest experience, we invite you to apply.

  • Reservations Ticketing Agent

    4 weeks ago

    Delhi, India Dream Holidays and Arcade Pvt Ltd. Full time

    Company DescriptionAs Consultant (Part of Dream Holidays)Role DescriptionThis is a full-time on-site role for a Reservations Ticketing Agent located in Ajmer. The Reservations Ticketing Agent will be responsible for assisting customers with booking and managing travel tickets, handling inquiries, providing excellent customer service, and offering...

  • Reservations Ticketing Agent

    4 weeks ago

    Delhi, India Dream Holidays and Arcade Pvt Ltd. Full time

    Company Description As Consultant (Part of Dream Holidays) Role Description This is a full-time on-site role for a Reservations Ticketing Agent located in Ajmer. The Reservations Ticketing Agent will be responsible for assisting customers with booking and managing travel tickets, handling inquiries, providing excellent customer service, and offering...

  • Reservations Ticketing Agent

    4 weeks ago

    New Delhi, India Dream Holidays and Arcade Pvt Ltd. Full time

    Company Description As Consultant (Part of Dream Holidays)Role Description This is a full-time on-site role for a Reservations Ticketing Agent located in Ajmer. The Reservations Ticketing Agent will be responsible for assisting customers with booking and managing travel tickets, handling inquiries, providing excellent customer service, and offering...

  • Reservations Ticketing Agent

    4 weeks ago

    New Delhi, India Dream Holidays and Arcade Pvt Ltd. Full time

    Company DescriptionAs Consultant (Part of Dream Holidays)Role DescriptionThis is a full-time on-site role for a Reservations Ticketing Agent located in Ajmer. The Reservations Ticketing Agent will be responsible for assisting customers with booking and managing travel tickets, handling inquiries, providing excellent customer service, and offering...

  • Reservation Executive

    7 days ago

    Bakkarwala, Delhi, Delhi, India Anand Vardhan Resort Full time

    **Job Description: Reservation Executive** **Location**:Delhi Head Office **About Anand Vardhan Resorts**: Anand Vardhan Resorts is a distinguished **hospitality** destination committed to offering an enriching experience to guests seeking **rejuvenation** amidst the tranquility of nature. As part of our growth strategy, we are looking for a motivated and...

  • Reservation Executive

    3 days ago

    Delhi, Delhi, India CALUX GLOBAL HOSPITALITY PVT LTD Full time

    As a Reservation Executive you will be responsible for Confirmation at Centralized Reservation Office, Payment Followups and communication with concerned Hotels which will be assigned to you **Responsibilities and Duties** Attending to guest calls on their enquires Processes reservations by mail Processes reservations from the sales office, other hotel...

  • Reservation Executive

    7 days ago

    Delhi, India Godwin Hotels New Delhi Full time

    Processes reservations by mail, telephone and WhatsApp or central reservation systems referral. - Processes reservations from the sales team, other hotel departments, and travel agents. - Knows the type of rooms available in the property and layout. - Knows the selling status, rates, and benefits of all packages plans. - Knows the credit policy of the...

  • Reservations Manager

    2 weeks ago

    New Delhi, India JW Marriott Bengaluru Prestige Golfshire Resort & Spa Full time

    A reservation manager oversees all aspects of a hotel's booking process, including managing inquiries, taking and confirming reservations, and handling guest complaints. They are responsible for revenue management through rate and availability management, training staff, and coordinating with other departments to ensure a smooth and profitable operation....

  • Cargo Sales

    3 weeks ago

    Delhi, India ECS GROUP Full time

    ECS Group is the largest integrated General Sales and Service Agent (GSSA) in the world. We have 173 offices spanning more than 52 countries. More than 1300+ people achieving the highest in performance, facing great challenges and going beyond personal limits. For many decades, we have been working tirelessly to offer our principals and customer forwarders...

  • Reservation Associate

    3 days ago

    Delhi, Delhi, India Marriott Full time

    Process all reservation requests, changes, and cancellations received by phone, fax, or mail.Identify guest reservation needs and determine appropriate room type.Verify availability of room type and rate.Explain guarantee, special rate, and cancellation policies to callers.Accommodate and document special requests.Answer questions about property...