High Salary: Platform Engineer 4, Servicenow Platform

Comcast brings together the best in media and technology We drive innovation to create the world s best entertainment and online experiences As a Fortune 50 leader we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines We are at the forefront of change and move at an amazing pace thanks to our remarkable people who bring cutting-edge products and services to life for millions of customers every day If you share in our passion for teamwork our vision to revolutionize industries and our goal to lead the future in media and technology we want you to fast-forward your career at Comcast Job Summary Our mission in Reliability Engineering RE at Comcast Use innovative software and tools to transform operations in order to improve the performance of our network and products for our residential and business customers We are on a journey to redefine how people process and technology come together to create the necessary capabilities enabling world-class business and technology operations At the core of this transformation are the products the IOP Innovation Operations Platform team builds to support ITSM and ITOM processes customer troubleshooting and enablement We are seeking an experienced Platform Engineer 4 to take a leadership role in managing and optimizing our ServiceNow platform This role focuses on ensuring the stability performance scalability and security of the platform while also driving continuous improvement and efficiency You will be responsible for the end-to-end management of the platform ensuring it meets business needs for ITSM ITOM and related functions As a senior platform engineer you will collaborate closely with architects administrators and cross-functional teams to oversee platform operations enhancements and integrations Key Responsibilities Platform Ownership Management Oversee the overall health and performance of the ServiceNow platform ensuring high availability scalability and adherence to SLAs Serve as the primary technical owner for platform management ensuring that the ServiceNow environment is optimized for both operational excellence and future scalability Lead platform governance and best practice enforcement ensuring compliance with architectural standards security policies and regulatory requirements Manage platform upgrades patching and releases ensuring minimal impact on users and services Capacity Planning Performance Optimization Proactively monitor platform capacity and performance identifying and addressing potential bottlenecks scaling issues or inefficiencies Conduct platform audits and regular performance reviews ensuring optimal resource usage and system reliability Work closely with infrastructure teams to ensure appropriate capacity and infrastructure are available to meet the growing demands on the ServiceNow platform Implement performance tuning and optimization strategies for workflows database queries and integrations Platform Configuration Customization Oversee and manage the ServiceNow CMDB and related processes ensuring data accuracy integrity and proper relationship mapping Lead the design and implementation of custom workflows UI policies business rules and integrations that align with business processes Ensure the platform is flexible enough to handle evolving business needs while maintaining high standards of security and performance Security Compliance Risk Management Ensure the platform adheres to security policies managing roles access controls and ensuring the secure handling of sensitive data Identify and mitigate risks related to platform changes upgrades and new feature implementations Conduct regular platform security assessments and audits working with security teams to ensure ongoing compliance with organizational security requirements Platform Automation Innovation Implement and manage automation solutions for service operations change management and incident response driving greater operational efficiency Innovate by identifying new ways to leverage ServiceNow features such as IntegrationHub AI ML capabilities and advanced reporting to continuously improve platform usage Drive the adoption of self-service capabilities and automation for internal customers promoting efficiency and reducing manual tasks Incident Problem Change Management Oversee the resolution of platform incidents and problems ensuring root cause analysis and preventive measures are in place Participate in change management activities ensuring that all changes are thoroughly tested and deployed with minimal disruption to the production environment Act as an escalation point for complex incidents and platform issues leading technical investigations and coordinating across teams for resolution Collaboration Leadership Collaborate with cross-functional teams including IT Operations Product Management and external vendors to align platform operations with business needs Mentor and guide junior platform engineers promoting best practices and encouraging a culture of continuous learning and platform innovation Provide strategic input to leadership on platform improvements enhancements and long-term scalability Requirements Minimum 7 years of hands-on experience with ServiceNow platform management including ITSM ITOM CMDB and other core modules Proven experience managing and optimizing large-scale enterprise-level ServiceNow implementations Deep experience with performance tuning capacity planning and managing platform availability in mission-critical environments Expertise in ServiceNow system administration platform configuration upgrades and release management Technical Skills Strong proficiency in JavaScript AngularJS and Glide scripting specific to ServiceNow platform management Expertise in ServiceNow Workflow Designer Flow Designer and ServiceNow IntegrationHub In-depth knowledge of ITIL processes and best practices particularly around incident problem and change management Experience in security management on the platform including role-based access controls auditing and compliance Experience with CI CD pipelines for ServiceNow and integration with other tools and platforms e g APIs mid-servers Soft Skills Strong leadership and mentorship abilities with experience guiding teams in platform best practices Excellent analytical skills and the ability to solve complex technical challenges related to platform performance and operations Strong communication skills to engage with stakeholders across technical and non-technical domains Bachelors degree in Computer Science Information Technology or related field or equivalent experience Preferred Qualifications ServiceNow Certified Application Developer or ServiceNow Certified Implementation Specialist Experience with ServiceNow Performance Analytics Event Management or Discovery modules Experience with managing integrations across multiple environments particularly in large-scale telecom or technology organizations Employees at all levels are expected to Understand our Operating Principles make them the guidelines for how you do your job Own the customer experience - think and act in ways that put our customers first give them seamless digital options at every touchpoint and make them promoters of our products and services Know your stuff - be enthusiastic learners users and advocates of our game-changing technology products and services especially our digital tools and experiences Win as a team - make big things happen by working together and being open to new ideas Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles making call backs and helping us elevate opportunities to do better for our customers Drive results and growth Respect and promote inclusion diversity Do what s right for each other our customers investors and our communities Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications We believe that benefits should connect you to the support you need when it matters most and should help you care for those who matter most That s why we provide an array of options expert guidance and always-on tools that are personalized to meet the needs of your realityxe2x80x94to help support you physically financially and emotionally through the big milestones and in your everyday life Please visit the on our careers site for more details Education Bachelor s DegreeWhile possessing the stated degree is preferred Comcast also may consider applicants who hold some combination of coursework and experience or who have extensive related professional experience Certifications if applicable Relevant Work Experience 7-10 YearsComcast is proud to be an equal opportunity workplace We will consider all qualified applicants for employment without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status genetic information or any other basis protected by applicable law