(18/10/2025) Staff Software Engineer

Product Security at Zendesk is a globally distributed team of passionate motivated and focused application security specialists We understand how to build applications securely and enjoy crafting creative approaches to scale security either through automation education or secure design Our customer service and engagement products are powerful and flexible and scale to meet the needs of over 150 000 businesses We are the champions of customer service and the security team at Zendesk brings confidence to how we do it On the Zendesk Product Security Team we develop and build processes and tools that allow us to make the right secure decisions for our customers and bake security into our products We partner with our engineers to prioritise security during the entire software development lifecycle and provide them the tools and programs to do so including a mature bug bounty program a vibrant Security Champions program regular and in-depth security reviews static dynamic testing tooling and vulnerability lifecycle management Within the Product Security organization your team s focus will encompass a secure by design approach to product security reviews with local partners and building new security tooling including customer facing features Note This is a hybrid role combining remote and on-site work requiring 3 days in the office and relocation to Pune Who you could be working with You ll be part of a high-performing team responsible for building distributed high scale and data-intensive integrations that extend our market-leading core SaaS product Partnered with other SaaS providers and cloud vendors e g Slack Atlassian and AWS our products commonly incorporate the latest technologies and features to provide cutting-edge solutions to our customers We enjoy working with Engineers who possess a strong growth mindset are enthusiastic at problem-solving and can demonstrate leadership qualities Our integrations process around 10 million events per day so you will be challenged by the global scale and complexity of these systems What you ll get to do each day Experience designing leading and implementing customer-facing software projects We need you to have experience with good and bad software projects and to have an opinion on what helps us lean more towards good A focus on ensuring that solutions being designed and built today will still meet needs over the next 18 months Able to manage time effectively to allow a balance of individual contribution and being interruptible to assist with issues and queries from other engineers Excellent communication skills both written and verbal and the ability to influence others within the organisation with diplomacy and tact Detail-oriented with a focus on the delivery of quality work with a mindfulness of timelines needed for the business Ability to influence with authority inspire and mentor more junior engineers Use best practices at every stage of the development cycle peer code review and rapid deployment Understand and can be a champion of accessibility Ability to work with various stakeholders such as designers product managers to influence decisions that provides the best outcome for customers What you bring to the role At least 9 years of commercial software engineering experience as a Fullstack engineer Proficient in frontend and backend development using React and JavaScript NodeJS Typescript preferred Significant experience with at least one modern Javascript Framework React Vue Build Pipelines Package Managers and other CLI Tooling Experience with Javascript in client- and server-based applications Experience with mono-repo patterns frameworks and tooling Experience building integrations in the Salesforce development environment or integrating with Salesforce APIs Experience building integrations with popular SaaS products such as Jira Slack Shopify Microsoft Teams is an added plus Our Tech Stack Our code is written primarily in Golang JavaScript TypeScript Our frontend use frameworks including React Redux React Testing Library Cypress Jest Our servers live in AWS Our applications services are deployed via Spinnaker to Kubernetes Our data is stored in Aurora MySQL DynamoDB and S3 Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra Please refer to the location posted on the requisition for where this role is based Hybrid In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week This role must attend our local office for part of the week The specific in-office schedule is to be determined by the hiring manager The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service Today we power billions of conversations with brands you know and love believes in offering our people a fulfilling and inclusive experience Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence AI or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law Zendesk is an equal opportunity employer and we re proud of our ongoing efforts to foster in the workplace Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law We are an AA EEO Veterans Disabled employer If you are based in the United States and would like more information about your EEO rights under the law please Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request