Nobroker - Telecaller (0-2 Yrs) Bangalore (telesales/inside Sales/bpo)
4 weeks ago
- 0 to 2 years Good communication- Language Hindi English mandatory 1 Additional Regional Language- Monitors calls transactions to gauge the health of the process and shares feedback with Unit Heads Team Leaders- The employee will be responsible for making the calls and sharing the detailed analysis along with CSAT s - Conduct detailed audits of customer service calls to ensure compliance with company policies and standards - Identify areas of improvement and provide actionable feedback to enhance performance - Collaborate with team leads and managers to implement process improvements - Prepare and maintain detailed audit reports - Ensure adherence to quality benchmarks and drive continuous improvement Cold Calling - Initiate contact with prospective customers through cold-calling efforts to introduce our company and offerings - Engage in effective communication to build rapport address any concerns and generate interest in our products services - Follow a script or a set of guidelines to ensure consistent and effective communication with prospects - Handle objections and rejections professionally seeking opportunities to convert leads into sales opportunitiesData Management and Reporting - Accurately record and maintain lead information call details and customer interactions in the CRM system or any designated database - Generate regular reports on call activities lead conversion rates and other relevant metrics as required - Analyze data and trends to identify areas for improvement and make recommendations to optimize lead generation efforts Mandatory requirements for this position - High school diploma or equivalent Bachelor s degree in Business Administration or a related field is a plus - Proven experience in tele-calling or cold calling lead generation or inside sales - Excellent communication skills in English and or any regional language Hindi Marathi Malayalam Tamil Gujarati - Persuasive and confident communication style with the ability to engage with customers effectively - Good listening skills and the ability to understand customer needs and identify opportunities - Strong customer service orientation with the ability to build and maintain positive customer relationships - Proficiency in using CRM software and other relevant tools for lead management and reporting - Ability to work independently and as part of a team in a target-driven environment - Strong organizational and time management skills to handle multiple priorities and meet deadlines - Positive attitude resilience and a strong work ethic ref updazz com
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