Senior Specialist

Senior Specialist - Stay ExperienceLocation Karjat About Us StayVista is India s largest villa hospitality brand and has redefined group getaways Our handpicked luxury villas are present in every famous holiday destination across the country We curate unique experiences paired with top-notch hospitality creating unforgettable stays Here you will be a part of our passionate team dedicated to crafting exceptional getaways and curating one-of-a-kind homes We are a close-knit tribe united by a shared love for travel and on a mission to become the most loved hospitality brand in India Why Work With Us At StayVista you re part of a community where your ideas and growth matter We re a fast-growing team that values continuous improvement With our skill upgrade programs you ll keep learning and evolving just like we do And hey when you re ready for a break our villa discounts make it easy to enjoy the luxury you help create Your Role As an Senior Specialist - Stay Executive you will serve as the main point of contact for guests from arrival to departure ensuring a smooth check-in and check-out process You will greet guests warmly listen carefully to understand their preferences and needs and address any questions or requests promptly You are responsible for quickly resolving minor issues during their stay and coordinating with team members to provide a consistently high level of service Additionally you will maintain clear records of guest interactions and feedback to help improve our services all while striving to create a memorable and enjoyable experience for every guest About You7-8 years of experience in a hospitality or guest service role focusing on personalised service Preferably with knowledge of housekeeping and F B Act as the main point of contact for all guest interactions Ensure a smooth check-in and check-out process Understand guest preferences to tailor a personalized experience Provide clear information about villa services amenities and local attractions Follow up with guests to ensure their needs are met throughout their stay Bonus Points - these are nonessential but a bonus if you have them Access to a personal two-wheeler or four-wheeler for added flexibility in service Key Metrics what you will drive and achieveGuest Registration Efficiency OTA Guest Feedback Score Upsell Conversion Rate 3-Star Rating Percentage Guest Walkout Rate Our Core Values Are you a CURATERCurious Here your curiosity fuels innovation User-Centric You ll anticipate the needs of all our stakeholders and exceed expectations Resourceful You ll creatively optimise our resources with solutions that elevate experiences in unexpected ways Aspire Keep learning keep growing because we re all about continuous improvement Trust Trust is our foundation You ll work in a transparent reliable and fair environment Enjoy We believe in having fun while building something extraordinary StayVista Spirit Our Behavioral Competencies - How We Work TogetherBusiness Acumen You grasp the basics of our organization customers and services always thinking ahead in your work You re mindful of costs and benefits making smart decisions while learning from risks and mistakes Change Management You re open to change adjusting quickly to new information or challenges Always eager to learn you find creative ways to improve your work and seek feedback for growth Leadership You set clear goals guide your team with energy and take full responsibility for the work ensuring others respect your leadership through action Customer Centricity You understand both internal and external customer needs and take ownership in addressing any service issues You maintain clear communication and handle customer interactions with patience and respect Teamwork You collaborate well with others respecting diverse opinions and always contributing positively to the team You keep lines of communication open and share your thoughts without judgment Result Orientation You take responsibility for completing tasks and proactively tackle challenges to exceed expectations You re quick to spot issues and address them efficiently making decisive decisions with resourcefulness Planning and Organizing You handle multiple priorities well staying organized and focused You ensure your work is thorough accurate and aligned with set processes to meet goals effectively Communication You communicate your ideas clearly encourage dialogue and ensure timely responses to your team clients and manager You assert your views confidently and use multiple channels to share information effectively StayVista is proud to be an equal opportunity employer We do not discriminate in hiring or any employment decisions based on race colour religion caste creed nationality age sex including pregnancy childbirth or related medical conditions marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or any other characteristic protected under applicable laws