International Voice Process

3 weeks ago

Thane MH IN Grace Services Full time

We are Hiring for Grace Staffing Services - Thane Branch Position International Voice Process - Credit Cards Collections Credit One Bank Work Timing US Rotational Shift Night Shift Week Off 2 rotational Off weekly Vacancy Notice Immediate Joiners Only Location Applicants must be residents of Mumbai Only see Boundary details below You will be responsible for contacting customers regarding overdue credit card payments providing payment reminders guiding customers through the payment process assisting with their queries and recovering debts Your role is critical in maintaining client relationships while ensuring efficient and courteous debt collection Key Responsibilities Make outbound reminder calls regarding outstanding payments Guide customers through the payment process and address their queries Follow up to ensure timely debt recovery Maintain accurate records of all customer interactions Adhere to company policies for customer service Meet daily and weekly collection targets Communicate professionally and courteously at all times Collaborate with team members to achieve departmental goals Eligibility Criteria Education Graduate SSC with 1 year of International BPO experience mandatory for the Debt Recovery Specialist role Graduate freshers are eligible only for First Party Collections FPC Experience No domestic Indian experience will be considered Only Mumbai residents will be considered Skills Excellent communication skills in English both verbal and written Ability to handle customer queries professionally Strong interpersonal and customer service skills Basic computer knowledge and the ability to multitask Comfort working in a fast-paced environment and night shift Work Timings Must be ready to work the US shift night shift in a voice process Shift flexibility is required Perks Benefits Pick drop transportation provided Competitive compensation and incentives Growth opportunities within a supportive team Fixed weekends off Boundary Details for Transportation Central Line Kalyan to Kurla Harbour Line Thane to Kharghar Western Line Thane to Mira Road Only Preferred Qualities Self-motivated and target-driven Strong attention to detail Team player Problem-solving skills and a positive attitude How to Apply Interested candidates should contact Grace Staffing Services Thane Branch directly please mention your education BPO experience residential location and readiness for immediate joining Important Notes Domestic BPO experience is not considered Only Mumbai Applicants are eligible Immediate joiners are preferred If you meet these criteria submit your resume to below Thane Branch for immediate consideration Email Gracecareers02 gmail com Mobile No 91 7715882251 Jay Job Types Full-time Permanent Pay Up to 40 000 00 per month Benefits Health insurance Provident Fund Work from home Education Higher Secondary 12th Pass Required Experience International voice process 1 year Required Location Thane Maharashtra Required Shift availability Night Shift Required Work Location In person

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