Field Service Executive

7 days ago

Delhi, India Exponent Energy Full time

You’ll be working with the After Sales team. This requires being on field This team runs on coffee with an infectious passion to expand our presence in multiple cities across the country, together unlocking 15-minute rapid charging thru our Flexible Energy Stack consists of the e^pack (battery pack) and e^pump (charging station). Our philosophy: Break. Believe. Build Break stuff. Break assumptions. Break the thumb rule. Believe in the team. Believe in the process. Believe through failures. Build fast. Build passionately. Build to simplify. Roles & Responsibilities: - Network Support / SOPs: - Managing field operations, offering technical support, and troubleshooting on-site issues in your designated territory. - Provide technical guidance and support to internal teams and customers. - Strict adherence to safety protocols, quality standards, and uptime management. EV Power Liaison: - Coordinate with local Distribution Companies (DISCOMs) and their representative in case of issues with EV Power supply for charging stations - Stakeholder Relationship Management: - Cultivate and maintain relationships with landlords, Charge Point Operators, business owners, and other stakeholders to ensure smooth operations. - Ensure effective communication and coordination with local operations teams. - Single Point of Contact: - Serve as the central point of contact in your territory for your local operations teams, addressing their queries and providing necessary support. About the Candidate: - The ideal candidate should demonstrate a high sense of ownership and agility in their work. - Excellent interpersonal and communication skills, with the ability to manage relationships with both internal and external stakeholders. - Prior experience of 2 to 4 years in managing service operations within industries associated with EV Charging stations or Cell towers If you are a motivated individual who is passionate about accelerating the adoption of electric vehicles and sustainable transportation, we encourage you to apply for this exciting opportunity with Exponent Energy. What matters: - Quality of work - Approach towards problem-solving - Dissatisfaction towards mediocre work - Resilient attitude to bounce back after failing About Us Exponent simplifies energy for EVs. Co-founded by Arun Vinayak (Ather Energy's Founding Partner & Former Chief Product Officer) and Sanjay Byalal (Former hardware strategic sourcing and cell strategy lead, Ather and Former Supply Chain Lead, HUL), Exponent focuses on solving two sides of the energy problem by building the e^pack (charging station) and e^pump (battery pack) which together unlock 15-min rapid charging. The 200+ strong team of passionate builders have a ton of EV experience and are currently looking for more builders to join one of the best EV teams in India to build & scale Exponent.

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